Retail Manager

The Salvation Army; Oldbury; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Virtual GP Service

Excellent Pension Scheme

26 days annual leave + bank holidays

25% staff discounts

Job summary

The Salvation Army Trading Company Ltd (SATCoL) seeks a talented Manager to run our latest Donation Centre. You will lead day-to-day operations, recruit and manage volunteers, and build partnerships with local businesses and community groups to promote clothing re-use and recycling.

Join SATCoL and help deliver a high-quality service to donors, customers and the community while benefiting from wellbeing-focused benefits and a values-driven culture.

Qualifications

• Experience leading large scale shop and donation centres.
• Ability to recruit and manage volunteers and DBS clearance.
• Proven track record in delivering exceptional service and developing people.

Responsibilities

• Run day-to-day operations of the Donation Centre and shop.
• Establish links with local businesses, Salvation Army Corps and community volunteers.
• Recruit, train and manage volunteers; organise clothing collection, sorting and upcycling activities.
• Deliver high-quality donor and customer experience while promoting reuse and recycling.

Skills

Customer service

Leadership

Volunteer management

Partnerships

Job description

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Have a dynamic leadership style with an appetite for success
• Have a passion for developing people
• Possess fantastic ideas for partnerships to deliver re-use and repair services with the local connections and knowledge to make them happen
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be
  Do you want to work for the UK's leading textile, recycling and clothing collection company, that passionately cares about its colleagues, stakeholders and the planet, whilst offering some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Our managers lead from the front and takes their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own large-scale shop and Donation Centre, whilst being supported by an organisation that is at the top of their game within the charity retail market?

If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further! Due to a rapid development programme, that has witnessed Salvation Army Trading Company Ltd (SATCoL) open over 15 new concept Donation Centres over the past year, which have all seen great success, we are looking for a talented, passionate manager to run our latest Donation Centre. Entrepreneurial by nature, you will be responsible for the day to day running of the business. Paid colleagues will assist in the delivery of this service, but you will also need to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort clothing, repair and up cycle electrical and furniture items, ensuring that we provide a high-quality service to our donors, customers and the community. This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people., 'What I like most is that I am getting the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.' - DR, Shop Manager 'I love the variation the job role brings, working with a good team of staff and volunteers, I like to find out what they enjoy about their role and will do my best to keep them interested and invested in the company.' - MM, Donation Centre Manager 'I love working for SATCoL because of the wide range of volunteers we meet and the ones we train who move onto full time employment. I love the stories we hear from customers about how The Salvation Army have helped their families in the past and present. I love that we are actually helping the people we meet face to face as well as the many others we don't.' - MR, Shop Manager All Shop Managers will be required to complete an Enhanced DBS Check. We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

Wellbeing Commitment Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue. SATCoL offer many more fantastic benefits, please see attachment for details.

Why join Salvation Army Trading Company Ltd (SATCoL)?

• Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Army's vital work with vulnerable people in the UK by raising money.
• Work for a company that cares for its colleagues, stakeholders, community and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
• We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.
• We have a strong and positive culture, led by our values 'Compassion, Accountability, Respect and Equality' and our core purpose of 'enabling mission and providing resource to help the work of The Salvation Army'. We truly CARE.
• We believe in empowering people; therefore, our roles offer lots of independence. Whether you are part of our front-line collections team or our central support function, we encourage autonomy and embrace new ideas.
• Whatever our colleagues' workplace aspirations, SATCoL supports them at all levels to grow and succeed, believing in internal development and promoting from within wherever possible.
• We value every colleague, no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
• We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences, where no two days are the same.
  Annual Leave Starting at 26 days plus bank holidays, with the ability to buy an extra week.

Virtual GP Service Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10 pm, 7 days a week.

Excellent Pension Scheme SATCoL offer a Defined Contribution Scheme, with the company doubling your contributions, up to 6%, and giving you Life Assurance of 3 x your normal salary.

Company Sick Pay This is paid from the end of your probation period and increases during your employment with us.

Discounts All colleagues are entitled to a 25% discount of all original, full priced products sold by SATCoL.