Retail Manager

Champneys; Henlow; On-site; GBP 27,000 - 35,000; Full time

Job summary

An established wellness brand is seeking a dynamic Retail Manager to lead their retail team in Henlow. This role involves overseeing daily operations, ensuring exceptional guest service, and driving sales through effective team management. You'll be responsible for stock control, organizing events, and implementing strategies to enhance business revenue. Join a company that values health and wellness, offering a range of benefits including discounted stays and wellness incentives. This is a fantastic opportunity to make a significant impact in a thriving environment.

Benefits

Health, Wellness and Wellbeing incentives

Champneys experiences

App technology for essential forms

In-house social media

Colleague events

Discounted stays

Complimentary Spa Day

50% discount on products

Discounted health club membership

Free parking

Qualifications

• Experience in retail management with a focus on guest service.
• Ability to lead and motivate a team to achieve sales targets.

Responsibilities

• Lead the retail team and oversee daily operations.
• Manage stock control and organize spa events and promotions.
• Ensure exceptional guest service and handle customer inquiries.

Skills

Communication Skills

Interpersonal Skills

Team Management

Sales Strategy

Customer Service

Job description

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Champneys Henlow

Contract: Full Time

Salary: £27,144 plus incentives

The Champneys experience doesn’t have to end at our properties, often this is just the beginning! We empower our guests to recreate the Champneys spa experience at home through our extensive range of own brand beauty products as well as our boutique offering.

Your main responsibility will be to lead your retail team and oversee the day to day running of your retail area. You will successfully work towards targets to ensure you deliver a profitable operation within your resort.

Other Key Roles And Responsibilities

• Strong communication and interpersonal skills with the ability to offer exceptional guest service.
• Keeping the spa in line and up to date with current trends and seasons
• Deal with customer bookings, enquires and complaints as and when they occur
• Effectively managing and motivating a team to increase sales with a 'think outside box’ attitude
• Stock control and replenishment and monthly stock taking
• Organising spa events and promotions
• Initiating changes to improve business revenue
• Overseeing the pricing and sales
• Making sure rotas are completed on the Fourth People System ensuring adequate staff numbers to meet the demands of the business to deliver expected service standards in the retail department.
  
  

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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