Retail Manager Bedford

Cook Trading Limited; Bedford; On-site; GBP 30,000; Full time

Job summary

Join a forward-thinking company as a Retail Manager in Bedford, where you will lead a dedicated team to deliver exceptional customer service and drive sales. This role is perfect for someone who is passionate about retail and enjoys building relationships with customers. You will be responsible for ensuring the shop is immaculate and that your team is well-trained and motivated. With a focus on sustainability and community, this independent, family-owned business offers a supportive environment where everyone can thrive. If you're ready to make a difference and grow with us, we want to hear from you!

Benefits

Paid Breaks

Paid Leave on Birthdays

Staff Profit Share

Wellbeing Program

30% Staff Discount

Access to Discounts and Free Food

Team Meals and Events

B-Corp Certification Benefits

Qualifications

• Experienced manager with a focus on customer service and team leadership.
• Ability to drive sales and manage financial targets effectively.

Responsibilities

• Lead the retail team to provide exceptional customer service.
• Ensure the shop is clean and represents the brand effectively.
• Manage stock taking and financial reporting.

Skills

Customer Service

Team Leadership

Sales Management

Product Knowledge

Cash Handling

Education

Experience in Retail Management

Job description

Retail Manager - Bedford

Location:Bedford

Hours:40 Hours Per Week

Pay rate :£30,000 per year (Yes, this includes paid breaks)

Join Our Retail Team!

Lead our small shop teams who are responsible for delivering a friendly buzz, excellent retailing and remarkable service. You will be responsible for building great relationships with our customers, knowing our food inside out, and leading an excellent retail operation. As well as driving sales you will also be a hands on member of the team, serving customers and replenishing stocks to ensure the best possible sales environment for our customers.

The Role

• Remarkable Service

  • To provide first class customer service to every customer, every time, and to lead your team to do the same.

  • To treat every customer with courtesy and respect and ensure they take priority over whatever else you are doing.

  • Lead your team to develop their product knowledge so they can advise customers on menu planning and increase sales by talking about upcoming offers, products and promotions.

  Remarkable Business

  • Deliver all financial targets through your team. Understand your P&L report each period and maintain a reporting system for any variances.

  • We are a food business – make sure the shop always looks immaculate, clean and spotless.

  • Ensure your team represent the brand at all times through their service, standard of dress and communication with customers.

  • Develop excellence in cash handling and weekly reporting to ensure our Central functions receive the information they require.

  • Review your service levels regularly and plan local marketing where necessary.

  • Checking in deliveries and placing orders. Accountable for accurate stock taking every period.

  Remarkable People

  • Communication is key. Ensure that you keep your team up to date with new products and team targets are communicated – everyone needs to be working towards the same goal.

  • You must ensure that all members of your team are trained in all aspects of their role. This includes health and safety and daily shop procedures.

  • Maintain staff records in discipline, sickness and holidays.

  • Lead by example and by the COOK values, going above and beyond to resolve any challenges with people whilst identifying potential stars within your team that you can develop.

Good to Have

The ideal candidate is an experienced manager who is commercially savvy and people focused. Must be experienced in running a successful shop and driving sales.

If you tick most of these boxes but not all—don’t stress. We’re all about potential.

Excellent Benefits including

• Paid breaks
• Paid leave on your birthdays, moving house, become grandparent or your child starts school for the first time
• staff profit share
• Wellbeing program
• 30% staff discount
• Access to CookieJar Smart Spending discounts and free food perks.
• Team meals , events & away days
• Be part of a B-Corp-certified business that values sustainability, people, and the community.

And many more ‿.

What Cook is About

We’re a proudly independent, family-owned B Corp, which basically means we care. Alot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing.

Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.

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