Retail Store Manager

Atria Watford; Watford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee discount

28 days holiday

Career development and progression

Job summary

Sunnamusk is seeking a proactive Retail Store Manager for our Watford store. You will lead daily operations, drive sales, and develop a high-performing team to deliver exceptional customer experiences.

Ideal candidate has 3+ years in retail management, with a proven sales growth track and strong leadership abilities to inspire staff and achieve targets in a luxury fragrance environment.

Qualifications

• 3+ years in retail management or leadership.
• Proven ability to drive sales and hit targets.
• Strong people development and coaching skills.
• Excellent communication and organisational abilities.

Responsibilities

• Lead and coach a team of sales associates to achieve targets.
• Drive commercial performance through effective sales strategies.
• Oversee store operations, opening/closing, cash handling, and inventory.
• Recruit and develop team members with ongoing coaching.
• Complete store admin, rotas, payroll reporting and compliance.
• Monitor sales trends and implement revenue initiatives.
• Ensure policy, procedures, and health & safety compliance.
• Coordinate promotions with Regional Manager and visual merchandising.

Skills

Retail management experience

Sales growth

Leadership skills

Customer service excellence

Job description

Positions Available: 1 Hours Required: Full time

Full-time, 35 hours per week (5 out of 7 days, including weekends)

Location: Watford

Salary: Competitive, depending on experience

Hours: Full-time, 35 hours per week (5 days out of 7, including weekends)

About Sunnamusk

Sunnamusk is a luxury fragrance house renowned for creating sophisticated and distinctive scents. Our collection spans pure fragrance oils, eau de parfums, candles, and home fragrances, offering customers a truly bespoke fragrance experience.

As one of the UK’s fastest-growing fragrance brands, we have expanded across Europe and continue to pursue ambitious international growth. At the heart of our success is our commitment to building lasting relationships with our customers while fostering a positive and supportive workplace where our people can thrive.

The Role

We are looking for an ambitious and inspiring Retail Store Manager to lead our Watford store.

As Store Manager, you will play a key role in driving sales performance, delivering exceptional customer experiences, and creating a high-performing team culture. You’ll be responsible for the day-to-day management of the store, ensuring operational excellence while motivating your team to achieve and exceed targets.

If you are passionate about luxury retail, enjoy developing people, and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Lead, motivate and inspire a team of sales associates to achieve sales targets and deliver outstanding customer service.


• Drive commercial performance through effective sales strategies and proactive leadership.


• Oversee all aspects of store operations, including opening and closing procedures, cash handling and inventory management.


• Recruit, train and develop team members, providing ongoing coaching and performance support.


• Conduct regular performance reviews and implement action plans to improve results and recognise success.


• Complete all store administration, including rotas, payroll reporting and compliance documentation.


• Monitor sales performance, identify trends and opportunities, and implement initiatives to maximise revenue.


• Ensure compliance with company policies, procedures, and health and safety standards.


• Work closely with the Regional Manager to execute promotional campaigns, marketing activity and visual merchandising plans.

About You

You will have:

• At least 3 years’ experience in a retail management or leadership position.


• A proven track record of delivering sales growth and achieving targets.


• Strong leadership skills with the ability to motivate, coach and develop a team.


• Excellent communication and interpersonal skills.


• Exceptional organisational and time management abilities.


• A passion for luxury retail, fragrance and customer experience.


• Flexibility to work evenings, weekends and peak trading periods when required.

What We Offer

• 40% employee discount (up to £1,000 annual spend)


• 28 days holiday


• Career development and progression opportunities