Assistant General Manager, Cafe

880 Hard Rock Cafe UK; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Hard Rock Cafe UK seeks an Assistant General Manager to support the General Manager in upholding brand standards and driving the business. You will manage asset performance, mentor a team, and partner with Sales and GM to execute strategies that boost guest satisfaction and market growth.

You will lead cross-functional teams, foster a guest-first culture, and ensure consistent delivery of products and services to brand standards.

Qualifications

• Proven experience in the hospitality industry including restaurant front line operations.
• Bachelor’s Degree in HRM/Business or Culinary preferred.
• Strong leadership and interpersonal skills.

Responsibilities

• Uphold brand standards and core values as assistant general manager.
• Demonstrate working financial comprehension to hit KPIs.
• Mentor and coach junior management and staff.
• Collaborate with GM to execute operating direction and staffing.
• Support staffing objectives and talent development.

Skills

Hospitality leadership

Customer service

Communication

Cross-functional collaboration

Mentoring/coaching

Problem solving

Education

Bachelor’s Degree in HRM/Business or Culinary

Job description

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Position summary

Assistant General Manager is the senior business leader in the Cafe supporting the General Manager for upholding all brand standards, core values, while meeting or exceeding Owners’ Objectives. The Assistant General Manager is responsible for asset management of the entire facility, the Assistant General Manager, in conjunction with the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business’ full potential in the market.

Functions

• Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.
• Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
• Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.
• Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
• Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
• Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.
• Champion change, ensuring all local and company initiatives are implemented successfully.
• Foster an environment of customer advocacy in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards.
• Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.
• Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
• Support staff development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under their stewardship in order to drive continuous improvement and retention.

Qualifications

• Proven experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelor’s Degree in HRM/Business or Culinary preferred.
• Strong leadership and interpersonal skills – that can be verified by peers and prior supervisors.
• Can illustrate consultative skills and ability to work cross-functionally.
• Exhibits excellent verbal and written communication skills.
• Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
• Possesses the potential and aspiration to serve as a Hard Rock General Manager.

Physical Demands

Managers are expected to be able to perform the job functions with reasonable accommodation.

Pre-Employment Process

Employment with Hard Rock International requires the successful completion of the pre-employment process; to include two satisfactory reference checks.

Closing

Hard Rock International is an equal opportunity employer.

We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

Hard Rock welcomes and encourages applications from people with disabilities.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!