Retail Manager

Southern Hospice Group; Bognor Regis; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

35 days leave

Education support

Bupa access

Free parking

Gym discounts

Employee assistance

Death in service

Job summary

Southern Hospice Group is recruiting a Retail Shop Manager in Bognor Regis. You will lead a small retail team, drive income generation and ensure top‑quality customer service across the Chestnut Tree House shop and related sites.

You will oversee stock, gift aid, cash handling, and safety, with travel to other shops in Sussex as required. Full training is provided and eligibility for relevant pension schemes is included.

Qualifications

• GCSE level education or equivalent
• Proven leadership experience
• Retail management experience with budget accountability
• Strong customer service and interpersonal skills
• Willingness to travel across the catchment area for the hospice

Responsibilities

• Use people skills to help deliver income to the hospice.
• Manage a team of staff and volunteers and ensure excellent customer service.
• Oversee stock control and Gift Aid capture; handle daily cash and banking.
• Ensure staff, volunteers, shop and site are safe and secure.
• Maintain an attractive shop environment and support in other shops as needed.

Skills

Leadership experience

Retail management

Budget accountability

Customer service

Interpersonal skills

Team motivation

Driving licence

Education

GCSE level or equivalent

Job description

Retail Manager - Bognor Regis SHG0318

Location: Bognor

Vacancy Type: Full Time/Permanent

Pay Range: Grade 4 - £28,026 Pro rata for part time roles

Contracted Hours: 37.5

Application Deadline: Monday, October 12, 2026

Job Profile document

Job Summary

About the role

Our Shops and Distribution Centres provide one of our most important revenue streams and offer quality items and a friendly service.

At a time of continued expansion, we currently have the following vacancy:

• Would you like to work for a much-loved local charity?
• Do you have a passion for fashion and quality homewares?
• Would you like to join a highly successful retail team?

As a Retail Shop Manager, it will be helpful if you have retail and customer service skills, although full training will be given.

Responsibilities include Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, Gift Aid capture, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop attractive. You will have responsibility for all aspects of the business after full induction training.Location: The post is based at the Chestnut Tree House shop in Bognor, but involves regular travel to the hospices, the Retail Distribution Centre and to other shops in Sussex. The role may involve managing and supporting in other shops as requested.

Essential criteria

• A good standard of general education to GCSE level or equivalent and/or qualified by experience
• Proven leadership experience
• Previous retail experience in either in the charity, fashion or hospitality sectors
• Retail management experience with budget accountability
• Good interpersonal skills with ability to motivate and influence individuals and teams
• Able to interact and collaborate effectively to support colleagues and other departments
• Good written and verbal communications skills with the ability to give written and verbal instructions effectively
• Able to communicate confidently with a wide range of people and with sensitivity
• Able to assess situations and defuse conflict situations positively
• A team player with the ability to work on own initiative
• Able to respond positively to changing demands
• Able to deliver on deadlines, maintaining accuracy and attention to detail
• A valid UK driving licence and the ability to travel frequently throughout the working day across the catchment area for the hospice

This list is not exhaustive. Please see the job description for full details of the essential criteria for this role.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Artificial intelligence (AI)

Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Before you submit an application, we will ask you to confirm the information you provide is true and accurate. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

Some of our roles are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it may be necessary for a disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.