Relief Shop Manager

Southern Hospice Group; Worthing, Hove, Arundel; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Company pension or NHS pension

Up to 35 days annual leave

On-site education support

Bupa access

Free parking

Gym membership discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group is seeking a Relief Shop Manager to cover shops in Worthing, Hove and Arundel. You’ll lead a small team of staff and volunteers, ensure excellent customer service, manage stock and cash handling, and promote Gift Aid. Travel between shops across Sussex is required.

Full induction provided; prior retail and customer service experience is preferred. The role supports the hospice’s income streams and keeps shops appealing and safe for patrons and volunteers alike.

Qualifications

• Experience in retail and customer service preferred.
• Retail supervisory skills beneficial.
• Ability to lead a team of staff and volunteers.

Responsibilities

• Help deliver income to the hospice through shop operations.
• Provide excellent customer service and manage stock levels.
• Supervise staff and volunteers, promote Gift Aid, handle cash and banking.
• Ensure staff, volunteers, the shop and site are safe and secure.

Skills

Retail management

Customer service

Team leadership

Cash handling

Job description

Relief Shop Manager SHG0330

Location: Worthing, Hove and Arundel

Vacancy Type: Full Time/Permanent

Pay Range: Grade 3 - £25,427 Pro rata for part time roles

Contracted Hours: 37.5 hours per week

Application Deadline: Monday, October 19, 2026

Job Profile document

Job Summary

Our Shops and Distribution Centres provide one of our most important revenue streams and offer quality items and a friendly service.

At a time of continued expansion, we currently have the following vacancy:

• Would you like to work for a much-loved local charity?
• Do you have a passion for fashion and quality homewares?
• Would you like to join a highly successful retail team?

As a Relief Manager, it will be helpful if you have retail and customer service skills, although full training will be given.

You’ll be Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, promoting and capturing Gift Aid, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop commercial and appealing. You will have responsibility for all aspects of the business in the absence of the manager after full induction training.

Location: The post is a relief manager role, supporting and covering shops in the Shop Managers absence. It is a varied position with travelling, involves regular travel to the hospices, the Retail Distribution Centre and to our Hospice shops in Sussex.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Artificial intelligence (AI)

Your application and interview should give us an accurate and authentic picture of your skills and experiences. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Before you submit an application, we will ask you to confirm the information you provide is true and accurate. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.