Retail Manager

Woodlake Trails; Bodmin; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Discount on holidays

Restaurant discounts

Life Insurance

Eye test voucher

Employee Assistance Programme

Job summary

Park Holidays UK is seeking a Retail Manager to oversee day-to-day retail outlets including bar and food services, lead a dedicated team, manage stock, and ensure compliance with health and legal standards. The role focuses on delivering high-quality guest experiences and driving sales and profitability across parks.

You will implement business plans, train staff, manage budgets, and ensure excellent customer service while upholding safety standards and regulatory compliance.

Qualifications

• Proven experience in a retail management or hospitality role.
• Experience leading a team and driving high standards of customer service.
• Ability to manage budgets and stock while hitting KPIs.

Responsibilities

• Develop and implement a business plan to maximise bar and food sales.
• Recruit, train, and manage the retail team to ensure high standards of service.
• Oversee stock control and supplier relationships to minimise wastage.
• Plan and manage the retail budget and monitor KPIs related to sales and profitability.
• Ensure compliance with alcohol, food safety, gambling, and bingo regulations.
• Maintain safety and cleanliness across all retail areas and cellar.
• Set high service standards to deliver memorable guest experiences.
• Provide product knowledge and training to the team.

Skills

Leadership

Team management

Budget management

Stock control

Customer service

Health & safety

Communication

Job description

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Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

As the Retail Manager, you will be responsible for overseeing the day-to-day operations of our retail outlets, including bar and food services. You will lead a team, manage stock and resources, ensure adherence to legal and health standards, and develop strategies to maximise sales and profitability. Your role is crucial in delivering high-quality service and a great experience for our guests.

Job Duties

• Develop and implement an effective business plan to maximise bar and food sales opportunities, driving revenue through strategic marketing and product displays.
• Recruit, train, and manage the performance of the retail team, ensuring high standards of customer service, cleanliness, and professionalism.
• Oversee the control and rotation of stock from approved suppliers, ensuring optimal stock levels, quality, and minimising wastage.
• Prepare, plan, and manage the retail budget, monitoring financial performance and achieving KPIs related to sales, profitability, and cost control.
• Ensure all legal and company standards are met, particularly in areas related to the sale of alcohol, food preparation and service, gambling, and bingo.
• Ensure the safety and cleanliness of all retail areas, including the cellar, maintaining high-quality products and compliance with health and safety legislation.
• Set high standards of service throughout the business, ensuring that guests receive a memorable and enjoyable experience.
• Provide comprehensive product knowledge and ensure that all team members are trained and qualified to meet the company’s standards.

Requirements

• Proven experience in a retail management or hospitality role, preferably within the leisure or holiday park industry.
• Strong leadership and team management skills, with experience in recruiting, training, and managing staff performance.
• Ability to manage budgets, control stock, and optimize profitability while achieving KPIs.
• Comprehensive understanding of food, beverage, and retail operations, including stock control and cellar management.
• Understanding of relevant legislation related to the sale of alcohol, food safety, and gambling.
• Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
• Strong knowledge of health and safety regulations, ensuring a safe and compliant working environment.
• Willingness to work a flexible schedule, including weekends, holidays, and peak periods as required.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.