Floating General Manager

Park Holidays UK Ltd; Bexhill-on-Sea; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Life Insurance

Eye test voucher

Employee support programme

Gym membership

Referral schemes

Mortgage advice

Pension scheme

Job summary

Park Holidays UK Ltd in the United Kingdom seeks a General Manager to oversee day-to-day park operations, including accommodation, facilities and guest services. You will lead a diverse team, ensure high service standards and maintain safety compliance.

The role requires strong leadership, excellent guest relations, and the ability to drive occupancy and profitability in a fast-paced, seasonal environment. DBS check is required.

Qualifications

• Proven experience in a similar managerial role.
• Strong leadership skills with a track record of team development.
• Excellent customer service and guest relations.
• Strong interpersonal abilities and stakeholder management.
• Ability to work under pressure and prioritise tasks.

Responsibilities

• Oversee all aspects of park operations including accommodation, facilities and grounds.
• Ensure guests receive high standard of service and promote repeat business.
• Recruit, train and develop park staff and build high-performing teams.
• Develop strategies to drive occupancy, revenue and profitability.
• Monitor budgets and optimise resources for efficiency.
• Address issues related to facilities or guest experience and resolve promptly.
• Ensure compliance with industry regulations and safety standards.
• Plan and prioritise work to meet annual park targets and KPIs.
• Investigate and resolve operational issues such as equipment breakdowns.

Skills

Leadership

People management

Customer service

Interpersonal skills

Decision making

Pressure handling

IT literacy

Tools

Microsoft Word

Microsoft Excel

Email clients

Job description

• Oversee all aspects of the park's operation, including accommodation, facilities, and grounds, ensuring smooth daily running and adherence to safety and quality standards.
• Ensure guests receive a high standard of service, promoting repeat business and positive reviews.
• Recruit, train, and develop park staff, creating a motivated and high-performing team culture.
• Develop and execute strategies to drive park occupancy, boost revenue, and maximise profitability.
• Monitor and manage the park's budget, ensuring financial goals are met, and optimising resources for operational efficiency.
• Address any issues related to park facilities or guest experience, working quickly to resolve problems and maintain standards.
• Stay up to date with industry regulations and legal requirements to ensure the park is fully compliant.
• Plan and prioritise work for individual team members or departments to meet annual park targets, maximising the efficient use of resources.
• Track and apply key performance indicators (KPIs) to monitor and improve park performance.
• Investigate and resolve operational issues such as equipment breakdowns or facility disruptions, ensuring swift and safe solutions.
• Tailor communication to suit the target audience, ensuring clarity in one-on-one and team discussions.
• Build high-performance teams through clear communication and strong leadership, promoting collaboration and shared goals.
• Foster a learning and development culture, encouraging team growth and professional development.
  We are seeking a dynamic and experienced General Manager to oversee the day-to-day operations of our holiday park. In this pivotal role, you will lead a diverse team, ensure high standards of customer service, and focus on driving financial growth. If you are passionate about hospitality and thrive in a fast-paced, seasonal environment, this is the perfect opportunity to showcase your leadership and operational expertise., Proven experience in a similar managerial role, preferably within the hospitality, leisure, or holiday park industry.
• Strong leadership skills, with a proven track record in managing and developing teams.
• Excellent customer service skills, with a commitment to ensuring guest satisfaction.
• Previous experience in holiday parks is highly advantageous, along with knowledge of relevant industry trends and regulations.
• Strong interpersonal skills, able to build relationships with customers, staff, and stakeholders.
• Ability to work well under pressure, make sound decisions, and prioritise tasks effectively.
• Good knowledge of relevant IT systems, including Microsoft Word, Excel, and email.
• Adaptable to the seasonal nature of the business, with availability to work weekends and holidays.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check
  Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
  At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme