Retail Manager

The Bicester Village Shopping Collection; Bicester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Retail Manager to lead its dynamic team at a luxury shopping destination. In this role, you will inspire and drive retail operations, ensuring exceptional customer experiences while achieving sales targets. You'll collaborate with luxury brands, develop strategies for business growth, and support clienteling goals. This position offers a competitive salary and a generous benefits package, including extra leave for special occasions and discounts throughout the villages. Join a diverse team that values commitment and creativity, and be part of a journey where your contributions can truly make a difference.

Benefits

Extra leave on birthday

Discounts throughout villages

Employee referral bonus

Private medical cover

Dental cover

Qualifications

• Proven experience in luxury retail management with a focus on clienteling.
• Strong analytical skills and attention to detail are essential.

Responsibilities

• Drive sales and ensure an excellent customer experience in luxury retail.
• Develop retail strategies and maintain relationships with brand partners.

Skills

Luxury Retail Management

Clienteling

Analytical Skills

Customer Service

Adaptability

Job description

Join our dynamic team as a Retail Manager!

In this role, you will lead and inspire our retail operation activities within Bicester Village, driving sales and ensuring every guest enjoys an outstanding experience.

This is a perfect role for someone who thrives in a dynamic environment, has a passion for luxury retail, and is customer-focused with the ability to influence change.

About the Role

• Ensure that Bicester Village achieves its set sales targets, retail strategy and provides an excellent customer experience.
• Develop retail strategies to drive business growth and commercial success.
• Work with a portfolio of luxury brands to ensure delivery of sales goals.
• Develop and maintain relationships with brand partners to ensure we can maximize sales and business opportunities.
• Support the wider team with business development and reaching our overall clienteling goals.
• Product and commercial planning with brand partners to deliver strategic goals with brands.
• Be a key partner for Bicester Village's Personal Shopping team to deliver our clienteling goals - brand partnership, events, product planning.
• Be a key partner for internal stakeholders in driving luxury brand performance in line with internal expectations.
• Liaising with the leasing team for re-merchandising activity including but not limited to new openings.

Role Requirements

• Proven experience within luxury retail management.
• Experience in driving clienteling and luxury guest experience.
• Ability to work well with all business levels and customers.
• Creative, adaptable, and able to thrive in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Customer-focused with a deep understanding of quality service.
• Energetic, hands-on, and a tenacious self-starter.
• Comfortable with ambiguity and influencing change.

What We Do For You

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary along with a competitive benefits package. This includes extra leave on your birthday and if you are getting married or moving, discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!

We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!