Retail Logistics Team Lead

LLOYD'S REGISTER INTERNATIONAL; Farnborough; On-site; GBP 23,000 - 26,000; Part time

Benefits offered by this job

Six weeks holiday + public holidays

Group Pension Plan (matched up to 7.5

Health Cash Plan

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Job summary

Phyllis Tuckwell is seeking a Retail Logistics Team Lead for the Farnborough Donation Centre. The role is 32 hours per week over four days, with a starting salary of £22,943 per annum (pro rata for 32 hours).

You will support logistics operations, manage routes, and contribute to delivering compassionate care to patients and their families. We offer six weeks of holiday plus public holidays, a pension plan, health benefits, and staff support schemes.

Qualifications

• Experience supervising a team, ideally within a logistics environment managing drivers and volunteers.
• Good IT skills and openness to introducing new solution-based technology
• Full driving licence with some experience of driving a Luton van or similar size vehicle
• A good knowledge or the local area
• H&S knowledge for a working van fleet of 6 vehicles, including maintenance and vehicle checks
• The required skills to ensure that the logistics operation runs smoothly and delivers customer satisfaction
• Great organisational skills with the ability to plan routes, maximise resources and manage expenditure
• Exceptional customer service and be inspired to support our patients and their loved ones
• Excellent interpersonal and communication skills with previous customer service experience and working within a team
• The capability to work independently and as part of a busy team
• The ability to be able to lift, sort and move donated items, including furniture

Skills

Team management

IT skills

Full driving licence

Customer service

Communication skills

Independent worker

Luton van experience

Job description

Retail Logistics Team Lead

£22,943 per annum (WTE £28,679 based on 40 hours a week). Hours: 32 hours per week - worked over 4 days, Monday to Saturday on a rotation basis. Location: Farnborough Donation Centre.

Are you looking for a job where you can make a real difference? Phyllis Tuckwell's shops are run by a wonderful and dedicated team of staff and volunteers.

About You

A successful Retail Logistics Team Lead will have:

• Previous experience in managing or supervising a team, ideally within a logistics environment managing drivers and volunteers
• Good IT skills and open to introducing new solution-based technology
• Full Driving Licence with some experience of driving a Luton van or similar size vehicle
• A good knowledge or the local area
• H&S knowledge for a working van fleet of 6 vehicles, including maintenance and vehicle checks
• The required skills to ensure that the logistics operation runs smoothly and delivers customer satisfaction
• Great organisational skills with the ability to plan routes, maximise resources and manage expenditure
• Exceptional customer service and be inspired to support our patients and their loved ones
• Excellent interpersonal and communication skills with previous customer service experience and working within a team
• The capability to work independently and as part of a busy team
• The ability to be able to lift, sort and move donated items, including furniture

For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring 'every day is precious' for our patients.

The impact of our services on the lives of our patients and their families can be read about here: https://www.pth.org.uk/our-care/helpful-information/patient-stories/

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.

We are an equal opportunities employer, who values and respects our employees' unique knowledge, skills and experiences.

We warmly welcome applications from all sections of the community.

All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Skill Development and Training
• Internal Mobility and Career Progression
• Upskilling
• Apprenticeships
• Coaching
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell

Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role please contact Cheryl Morley on [e-mail] or phone [phone]. If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email [e-mail].

Closing date for receipt of applications: Wednesday 23rd September 2026.

Interviews to be held Thursday 1st October and Friday 2nd October 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged.

Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.