Assistant Manager – Guildford High Street

LLOYD'S REGISTER INTERNATIONAL; Guildford; On-site; GBP 9,800 - 12,000; Part time

Benefits offered by this job

Six weeks holiday

Pension plan

Health Cash Plan

Employee Assistance Programme

Staff Benefit Scheme

Blue Light Discount Card

Job summary

Phyllis Tuckwell is recruiting an Assistant Manager for our Guildford High Street shop. This is a 2-day per week role (16 hours) including alternate Saturdays, handling donations, stock management, merchandising and pricing research.

You will deliver excellent customer service, manage cash, and act as a Key Holder. The role supports a small, friendly team and offers training and development within a charity retail environment.

Qualifications

• Experience in retail or charity environment
• Ability to work with volunteers and small team
• Stock management skills
• Strong customer service and cash handling experience

Responsibilities

• Take in donations and manage stock levels
• Merchandise shop and price items through research
• Ensure high standards of visual presentation and customer service
• Assist with opening/closing and cash handling as a Key Holder

Skills

Retail management

Staff coordination

Cash handling

Visual merchandising

Job description

Location: Guildford

Salary: £10,844 per annum

Application Deadline: Sunday, September 13, 2026

Job Profile: Job Profile document

Assistant Manager – Guildford High Street

Hours: 16 hours per week, including alternate Saturdays

Salary: £10,844 per annum (WTE £27,110 based on 40 hours)

Are you looking for a job where you can make a real difference? Phyllis Tuckwell's shops are run by a wonderful and dedicated team of staff and volunteers.

An exciting new opportunity has arisen to recruit a 2 day per week Assistant Manager for our well-established, High-Street shop in Guildford, selling Furniture, Collectables and Artwork. The role entails taking in donations, managing stock levels, merchandising the shop and researching items for pricing. Top customer service is at the forefront of our shops.

About You

• Previous experience within a retail or charity environment managing staff and volunteers.
• Ability to work within a small team, including volunteers.
• Stock management skills.
• Strong visual merchandising skills.
• A high level of customer service.
• Experience of cash handling.
• Responsibility for being a Key Holder.
• Knowledge of health and safety regulations and manual handling procedures.
• Commercial awareness and understanding market trends.
• Ideally, knowledge of Gift Aid processes and compliance.
• Ability to take in and move heavy Furniture donations.

For a full list of essential requirements, please refer to the job description and person specification document for each role.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here: https://www.pth.org.uk/our-care/helpful-information/patient-stories/

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees' unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Skill Development and Training
• Internal Mobility and Career Progression
• Upskilling
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

* Phyllis Tuckwell Birdsong Hospice staff survey 2023

Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.