Retail Lead (Commercial) - Birmingham Outlet Resorts World Solihull

Nike; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sportswear company in Birmingham seeks a Commercial Retail Lead to provide exceptional service and support a team. Responsibilities include managing daily operations, achieving sales targets, and ensuring a premium consumer experience. The ideal candidate should have experience in retail, effective communication skills, and team management capabilities. This full-time role includes a competitive compensation package and opportunities for bonuses.

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Diversity, Equity & Inclusion commitment

Employee discounts

New NIKE outfit for the sales floor

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available for retail hours.

Responsibilities

• Deliver exceptional consumer service and a premium brand experience.
• Coordinate, coach, and motivate employees in the area.
• Manage daily business to achieve sales targets.
• Support team in efficient inventory and visual presentation.
• Ensure compliance with company standards and guidelines.

Skills

Customer service experience

Team management

Effective communication

Product sales techniques

Flexibility with scheduling

Job description

NikeBirmingham Resorts World is looking for a Commercial Retail Lead to join our team and provide worldclass service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross-functionally

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches

2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.

3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.

Apply now online

We are waiting for you!