Retail / Kiosk Concession Supervisor - Etihad Stadium

eastlandsvsl; Manchester; On-site; GBP 21,000 - 29,000; Full time

Job summary

eastlandsvsl is seeking a Retail / Concessions Supervisor to lead a designated retail kiosk during matchdays and events, ensuring excellent guest service, food quality and operational standards are delivered. You will work with the Section Manager and Culinary teams to support Kiosk Operators and keep the team motivated and prepared for safe, efficient fan experiences.

This hands-on role emphasizes leading by example, supporting service, and maintaining the highest standards of food safety and

Qualifications

• Experience leading a kiosk or small team during events.
• Strong guest service focus with attention to quality and safety.
• Ability to maintain high standards of food safety and customer service.

Responsibilities

• Lead a designated retail kiosk or small operational area on matchdays and events.
• Provide hands-on support to Kiosk Operators and keep the area organized.
• Ensure food safety, compliance and guest experience standards are met.

Skills

Guest service

Team leadership

Food safety

Operational standards

Job description

As a Retail / Concessions Supervisor, you will be responsible for leading a designated retail kiosk or small operational area during matchdays and events, ensuring excellent guest service, food quality and operational standards are consistently delivered.

Working closely with the Section Manager and Culinary teams, you will provide hands‑on support to Kiosk Operators, ensuring your team is organised, motivated and prepared to deliver a safe, efficient and enjoyable fan experience.

This is a hands‑on operational role where you'll lead by example, support your team throughout service and help maintain the highest standards of food safety, compliance and customer service.