Retail IT & Security Lead for Dynamics & POS

ProCook; Gloucester; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Free parking on-site

On-site gym access

Discretionary bonus scheme

Job summary

ProCook is seeking an experienced Tech Support Manager to lead the day-to-day IT support for our Head Office and nationwide retail estate. You will manage the IT team and oversee business systems, retail technology, cyber security and store connectivity.

Key duties include administering Microsoft Dynamics 365 Business Central, LS Retail/LS Central POS, Windows tills and payment terminals, while ensuring PCI DSS and GDPR compliance across the network and endpoints.

Qualifications

• Proven experience managing or supervising an IT/technical support function.
• Strong experience of technical support, incident management and problem solving.
• Experience supporting business-critical third-party applications and managing external technology vendors.
• Experience supporting Windows desktop and Android device environments.
• Experience supporting a multi-site environment, ideally including retail technology or POS/till systems.
• Good understanding of networking, connectivity and cyber security principles.
• Experience working with endpoint security technologies and security processes.
• Excellent written and verbal communication skills.
• Willingness to travel and stay away overnight.

Responsibilities

• Manage day-to-day IT support function, prioritising incidents and requests.
• Mentor and develop the IT support team and promote knowledge sharing.
• Coordinate 1st, 2nd and 3rd line support through the ticketing system.
• Take ownership of significant or recurring technical issues and implement solutions.
• Develop and maintain support processes and knowledge documentation.
• Oversee IT out-of-hours rota and escalation processes.
• Support and administer Microsoft Dynamics 365 Business Central and LS Retail/LS Central POS.
• Work with third-party vendors to diagnose and resolve issues.
• Assist with PCI DSS and GDPR compliance across the retail estate.

Skills

IT management

Incident management

Retail technology

Cyber security

Networking

Troubleshooting

Communication skills

Travel flexibility

Tools

Microsoft Dynamics 365 Business Central

LS Retail / LS Central POS

Windows tills

Job description

ProCook is seeking an experienced Tech Support Manager to lead the day-to-day IT support for our Head Office and nationwide retail estate. You will manage the IT team and oversee business systems, retail technology, cyber security and store connectivity.

Key duties include administering Microsoft Dynamics 365 Business Central, LS Retail/LS Central POS, Windows tills and payment terminals, while ensuring PCI DSS and GDPR compliance across the network and endpoints.