IT Support Manager

ProCook; Haresfield; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Free parking on-site

Free gym access on-site

Unlimited coffee and tea throughout

Free fruit and cake daily

Subsidised meals - breakfast and lunch

40% staff discount in-store and online

2x annual volunteering days

Employee Assistance Programme

Salary Sacrifice Electric Car Scheme

Enhanced Maternity & Paternity Pay

Friends and Family Referral Scheme

33 Days Annual Leave (including bank/2

Job summary

ProCook is seeking an experienced IT Support Manager to lead our IT support function across the Store Support Centre and nationwide stores in the UK. You will manage a small team, own business-critical systems, and drive technology projects with internal stakeholders and external partners.

This hands-on leadership role combines people management, technical support, cyber security, and retail technology. You will oversee 3–5 colleagues, support multi-site environments, and travel to stores for

Qualifications

• Experience leading an IT support or service desk team
• Proven hands-on technical support and troubleshooting experience
• Experience leading IT projects, system implementations, or technology rollouts
• Experience supporting business-critical applications and working with external technology suppliers

Responsibilities

• Lead, coach, and develop a team of 3–5 Tech Support colleagues
• Manage day-to-day IT support operations and ensure incidents are resolved effectively
• Take ownership of technical escalations, problem management, and continuous service improvement
• Support and administer key business systems, including Microsoft Dynamics 365 Business Central
• Manage retail technology including POS systems, payment terminals, Windows devices, and Android hardware
• Lead technology projects, rollouts, store openings, relocations, and infrastructure improvements
• Work with third-party suppliers and technology partners to deliver reliable, secure solutions
• Support cyber security initiatives and ensure best practices across the business

Skills

Team leadership

Hands-on technical support

IT project management

Cyber security

Networking and infrastructure

Endpoint management

Stakeholder management

Retail technology experience

Tools

Dynamics 365 Business Central

Microsoft 365

Intune

Power Automate

POS systems

Payment terminals

Job description

At ProCook, technology is critical to keeping our Store Support Centre and nationwide retail stores running smoothly. We're looking for an experienced IT Support Manager to lead our IT support function, manage a small team, and take ownership of business-critical systems and technology projects.

This is a hands-on leadership role that combines people management, technical support, cyber security, business systems, and retail technology. You'll lead a team of 3-5 Tech Support colleagues, drive service excellence, and work closely with internal stakeholders and external partners to deliver technology improvements across the business.

What you'll be doing:

• Leading, coaching, and developing a team of 3-5 Tech Support colleagues
• Managing day-to-day IT support operations, ensuring incidents and requests are resolved effectively
• Taking ownership of technical escalations, problem management, and continuous service improvement
• Supporting and administering key business systems, including Microsoft Dynamics 365 Business Central
• Managing retail technology, including POS systems, payment terminals, Windows devices, and Android hardware
• Leading technology projects, rollouts, store openings, relocations, and infrastructure improvements
• Working with third-party suppliers and technology partners to deliver reliable, secure solutions
• Supporting cyber security initiatives and ensuring best practices are maintained across the business

What we're looking for:

Essential:

• Experience managing an IT Support or Service Desk team of 3-5 people
• Strong hands-on technical support and troubleshooting experience
• Experience leading IT projects, system implementations, or technology rollouts
• Experience supporting business-critical applications and working with external technology suppliers
• Good understanding of networking, infrastructure, cyber security, and endpoint management
• Strong communication, organisational, and stakeholder management skills
• Experience supporting multi-site environments

Desirable:

• Microsoft Dynamics 365 Business Central administration and support
• Retail technology experience, including POS systems and payment solutions
• Microsoft 365, Intune, Power Automate, and modern endpoint management tools
• Experience working within a retail environment

Why join ProCook?

This is an opportunity to make a genuine impact in a growing retail business. You'll have the autonomy to lead a capable team, influence technical strategy, drive technology improvements, and play a key role in supporting stores across the UK.

The role includes occasional travel to stores, participation in an out-of-hours support rota, and involvement in new store openings and major technology projects.

The role supports a nationwide retail operation and therefore requires flexibility.

The IT Support Manager will manage and participate in the IT out-of-hours support rota, currently covering 4:00pm–8:00pm on weekdays and 8:00am–8:00pm at weekends.

Travel to retail stores will be required to support new store openings, relocations, technology rollouts and significant technical issues. This will occasionally require working outside normal hours and overnight stays away from home.

What’s in it for You?

• Salary is between £40,000 - £50,000 depending on experience and skills
• Total value of our perks is worth up to£3,000+ per year
• Free parkingon-site
• Free gym accesson-site
• Unlimited coffee and teathroughout the day
• Free fresh fruit and cakedaily
• Subsidised meals- breakfast and lunch
• Opportunity to work with a passionate team
• Generous colleague discount- 40% off to spend in store or online + 30% for friends and family
• 2 x Annual paid volunteering days
• Employee Assistance Programme
• Salary Sacrifice Electric Car Scheme Policy + Cycle to work scheme (contingent to company policy)
• Enhanced Maternity & Paternity Pay
• Friends and Family Referral Scheme
• 33 Days Annual Leave (including bank holidays)
• Discretionary bonus scheme of up to 10%
• B Corp certified companycommitted to ethical practices and sustainability
• A company recognised as a Great Place to Work for 5 consecutive years
• Disability Confident Leader

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment

At ProCook, sustainability is at the heart of what we do.

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.