Retail IT Operations Lead (Data & Services)

Burberry; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Burberry is seeking an IT Service Manager to ensure reliable technology services across London stores, offices and manufacturing. You will lead a matrix of internal and external engineers, manage regional SLAs, and drive continuous improvement in IT support for the business.

The role focuses on delivering high-quality, proactive service, coordinating with suppliers, and aligning IT performance with retail operations. Strong leadership and stakeholder engagement are essential.

Qualifications

• Retail store support experience is required.
• General service experience is required.
• Experience in operations is required.
• A university degree or equivalent is required.

Responsibilities

• Provide IT and service issue advisory to business teams.
• Ensure 24x7 IT service performance across stores, offices and manufacturing.
• Lead a matrix of engineers to deliver proactive, high-quality service.
• Escalate risks and coordinate regional IT improvements.
• Collaborate with suppliers to maintain service levels.
• Organise support coverage for holidays and events.
• Analyse service data and report weekly to IT management.

Skills

Retail Store Support

General Service

Experience of operations

Education

University Degree or equivalent

Job description

Burberry is seeking an IT Service Manager to ensure reliable technology services across London stores, offices and manufacturing. You will lead a matrix of internal and external engineers, manage regional SLAs, and drive continuous improvement in IT support for the business.

The role focuses on delivering high-quality, proactive service, coordinating with suppliers, and aligning IT performance with retail operations. Strong leadership and stakeholder engagement are essential.