Retail IT Data Engineer — 24/7 Operations

BoF Careers; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Burberry is seeking an IT Service Delivery Manager to ensure consistent IT service levels across stores, offices and manufacturing. You will manage a matrix of technical engineers, coordinate with Retail Ops and suppliers, and drive improvements within global IT standards.

The role requires experience maintaining IT services (POS, AV, networks) and escalation management, with a focus on delivering business continuity and exceptional customer support.

Qualifications

• Experience delivering IT services in retail environments.
• Ability to manage incidents, problems and changes.
• Strong communication with store leadership and corporate IT teams.

Responsibilities

• Coordinate IT services across stores, offices and manufacturing.
• Escalate high-priority issues and ensure SLA adherence.
• Lead matrix of engineers (internal and external) to deliver proactive service.
• Manage supplier relationships and regional SLAs.
• Provide weekly service level reporting to business and IT management.

Skills

Retail operations knowledge

IT service management

Stakeholder liaison

Leadership

Education

University Degree or equivalent

Tools

POS systems

Networking

ITSM tools

Job description

Burberry is seeking an IT Service Delivery Manager to ensure consistent IT service levels across stores, offices and manufacturing. You will manage a matrix of technical engineers, coordinate with Retail Ops and suppliers, and drive improvements within global IT standards.

The role requires experience maintaining IT services (POS, AV, networks) and escalation management, with a focus on delivering business continuity and exceptional customer support.