ITSM Data Quality Lead: Drive Trusted Service Data

Burberry; Leeds; On-site; GBP 65,000 - 90,000; Full time

Job summary

Burberry in the United Kingdom seeks an ITSM Data Quality Manager to own the data quality framework, standards and improvement roadmap across Burberry and service partners. You will ensure data is accurate, complete and trusted, enabling improved service management and self-service through analytics.

You will define lifecycle standards for ITSM data, assess quality, prioritize remediation, and embed data quality into ITSM processes and transitions.

Qualifications

• Experience in data quality, governance and remediation within tech/service environments.
• Strong analytical skills and root-cause analysis.
• Experience with data quality measures and remediation trackers.
• Experience with service data, user feedback and journey analysis.

Responsibilities

• Own and maintain ITSM data quality framework and improvement roadmap.
• Define and govern quality standards for core ITSM data.
• Assess data quality, identify root causes and prioritise remediation.
• Ensure data ownership and remediation responsibilities across teams.
• Embed data quality requirements into ITSM processes and transitions.
• Use ITSM data to measure service experience improvements with stakeholders.
• Report data quality health and priorities through governance forums.
• Assure CMDB, asset/configuration data quality with IT Asset & Configuration Manager.

Skills

Data quality

Governance

Analytics

Stakeholder management

Process improvement

Tools

CMDB

Job description

Burberry in the United Kingdom seeks an ITSM Data Quality Manager to own the data quality framework, standards and improvement roadmap across Burberry and service partners. You will ensure data is accurate, complete and trusted, enabling improved service management and self-service through analytics.

You will define lifecycle standards for ITSM data, assess quality, prioritize remediation, and embed data quality into ITSM processes and transitions.