Retail Homeware Supervisor Hartlepool Superstore

Cancer Research UK (CRUK); Tees Valley; On-site; GBP 20,000 - 22,000; Part time

Benefits offered by this job

Retirement plan

Wellbeing support

Job summary

Cancer Research UK is seeking a part-time Superstore Supervisor (homeware) in Hartlepool. The role covers commercial running of the homeware department, stock management and layout, and supporting fundraising targets.

You will lead by example, supervise staff and volunteers, and deliver excellent customer experiences in a busy community store. The role offers a generous benefits package, on-site duties, and a rota-based schedule to fit life outside work.

Qualifications

• Experience supervising and inspiring a diverse team of people.
• Ability to communicate well in a busy retail environment.
• Commercial awareness and customer focus.
• Flexibility to work on a rota basis.

Responsibilities

• Take responsibility for the commercial running of the homeware department, including display, stock management and shop standards.
• Work with the superstore management team to meet targets for donated stock, cash, and fundraising benchmarks.
• Lead by example and provide excellent customer and supporter service.
• Support the organisation and delivery of fundraising events for the store.
• Deputise for management, supervise colleagues and volunteers, and help train the team.
• Handle manual handling and physical activity as part of daily duties.

Skills

Team leadership

Communication

Adaptability

Creativity

Flexibility

Customer service

Job description

Endless pre-loved items. A talented team. One clear purpose.

Superstore supervisor (homeware)

£13.19 per hour plus benefits

Reports to: Superstore manager

Department: Trading

Contract: Permanent

Hours: Part time 30 hours per week

Location: Hartlepool Superstore

Closing date: Friday 2nd October 2026 23:55

Internal: In line with organisational policy this role will remain open for internal applications until: Sunday 4th October 2026 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone determined, someone like you.

We’re looking for an inspiring superstore supervisor to join Cancer Research UK’s trading team in our homeware department. You’ll be acting as an ambassador for Cancer Research UK, supporting the superstore management team to maximise on sales and fundraising targets. Your superstore will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Taking responsibility for the commercial running of the homeware department. This includes display and merchandising, stock management and generation, maintaining shop standards, store layout, sales and income.
• Working alongside the superstore management team to meet agreed targets for donated stock, cash, benchmark gift aid, average selling price, sell through and stock processing.
• Leading by example and providing excellent customer and supporter service.
• Supporting the organisation and delivery of creative fundraising events for your store
• Deputising for the superstore management team by assuming additional responsibilities including supervision of colleagues and volunteers, assisting with team training and undertaking keyholder responsibilities when required.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Experience of supervising and inspiring a diverse team of people.
• Comfort working in a vibrant and fast-paced customer facing environment.
• The ability to create relationships and communicate well.
• Commercial awareness.
• Adaptability to changing situations.
• Creativity and an ability to use your initiative and provide direction to a team.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

• We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
• Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
• Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.