Retail Floor Manager

CH&CO; London; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Retail Floor Manager to ensure exceptional customer service and optimal operation of catering units in a busy environment. The role focuses on team leadership, compliance with health standards, and enhancing visitor experiences, offering a competitive salary and career development opportunities.

Benefits

Competitive salary with career development opportunities

Dynamic and rewarding work environment

Comprehensive training and ongoing support

Access to Compass “Perks at Work”

25 days annual leave plus bank holidays

Birthday day off

Qualifications

• Experience in retail, catering, or hospitality management.
• Strong leadership and organizational skills.
• Knowledge of food industry health and safety standards.

Responsibilities

• Oversee daily operations across catering units.
• Maintain clean and visually appealing displays.
• Optimize customer flow to minimize waiting times.

Skills

Leadership

Problem-solving

Organization

Attention to detail

Job description

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Job Title: Retail Floor Manager

Location: Olympia London, Kensington

Employment Type: Full-time (40 hours/week)

Salary: Up to £32,000

Reports to: Head of Retail and Hospitality

About Us

Host-Olympia delivers high-quality catering services at Olympia London, providing exceptional food and beverage experiences within a fast-paced retail and hospitality environment.

Role Overview

As Retail Floor Manager, you will oversee daily operations across our catering units, ensuring excellent retail presentation, smooth customer flow, and full compliance with health and safety standards. Your focus will be on delivering a seamless and memorable visitor experience.

Key Responsibilities

• Unit Presentation: Maintain clean, organized, and visually appealing catering units and displays.
• Queue Management: Optimize customer flow to minimize waiting times during peak periods.
• Team Leadership: Motivate and support staff, addressing any issues and ensuring excellent customer service.
• Administration: Accurately complete sales, inventory, and health and safety paperwork, including daily reports for clients.
• Compliance: Manage allergen matrices, HACCP sheets, and general health and safety requirements based on current menus.
• Customer Service: Promptly resolve inquiries and complaints to uphold high service standards.
• Collaboration: Work with stakeholders and kitchen teams on menu development and kiosk presentation.
  
  
  

Skills And Qualifications

• Experience in retail, catering, or hospitality management.
• Strong leadership, organizational, and problem-solving abilities.
• Knowledge of food industry health and safety standards.
• High attention to detail and ability to perform under pressure.
• Ability to contribute creatively to menu and presentation improvements.
  
  
  

What We Offer

• Competitive salary with career development opportunities.
• Dynamic and rewarding work environment.
• Comprehensive training and ongoing support.
• Access to Compass “Perks at Work.”
• 25 days annual leave plus bank holidays.
• Birthday day off (to be taken near your birthday).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality

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