Retail Floor Captain — Lead & Elevate Customer Experience

SKIMS; Broadway; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Employee discount

Paid Time Off

Health/Dental/Vision/Life Insurance

Mental Health benefits

Parental Leave

Employee Referral Bonus

Job summary

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. As a Supervisor, you drive daily results and lead moments on the sales floor.

You’re a role model for delivering excellent customer experiences and help create a high performing, inclusive, and cohesive environment. You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift.

Qualifications

• Experience supervising retail; fashion retail preferred.
• Strong leadership and communication skills.
• Ability to stand for long shifts and lift up to 40 pounds.
• Open availability including evenings, weekends, holidays, and overtime as needed.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Leadership

Customer service

Coaching

Communication

Team motivation

Retail knowledge

Job description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. As a Supervisor, you drive daily results and lead moments on the sales floor.

You’re a role model for delivering excellent customer experiences and help create a high performing, inclusive, and cohesive environment. You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift.