Retail Duty Manager - Lead Store Success & Growth

Heron Foods; Stoke-on-Trent; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounts

Career growth

Wellbeing support

Recognition rewards

Job summary

Heron Foods in Longton Exchange, Stoke-on-Trent, is seeking a Duty Manager to lead the store team and ensure smooth daily operations. The role focuses on driving customer service, stock control, and sales performance, with you acting as a keyholder during openings and closes.

You will manage a 27-hour week, report to the Store Manager, and contribute to a fast-paced, rewarding environment. A proven track record in retail supervision and strong leadership are ideal, with a commitment to customer

Qualifications

• Proven success as a Retail Supervisor, Duty Manager, or similar in a fast-paced retail setting.
• Strong leadership and motivational skills to guide a team.
• Excellent customer service orientation and problem solving.

Responsibilities

• Lead and motivate the team to deliver excellent results.
• Ensure high standards of customer service and resolve queries.
• Maintain a clean, well-presented, stocked store.
• Drive sales and profitability by managing performance.
• Act as keyholder for opening and closing the store.

Skills

Leadership

Retail exp

Customer service

Team motivation

Job description

Heron Foods in Longton Exchange, Stoke-on-Trent, is seeking a Duty Manager to lead the store team and ensure smooth daily operations. The role focuses on driving customer service, stock control, and sales performance, with you acting as a keyholder during openings and closes.

You will manage a 27-hour week, report to the Store Manager, and contribute to a fast-paced, rewarding environment. A proven track record in retail supervision and strong leadership are ideal, with a commitment to customer