Retail Duty Manager - Lead Shifts, Drive Sales & People

Iceland Foods Ltd; Glasgow; On-site; GBP 16,000 - 18,000; Full time

Benefits offered by this job

Discount in Iceland stores 15%

28 days holiday including Bank Holiday

Christmas vouchers increasing with len

Refer a Friend scheme

Healthcare plan option

Grocery Aid support

Clear career pathways

Job summary

Iceland Foods Ltd is seeking a Duty Manager to join our Glasgow store. You will work as a Retail Assistant, with a £2 per hour supplement during management shifts and a standard rate of £11.60–£12.71 per hour. The role is full time, 37.5 hours per week.

Responsibilities include maximising profit, ensuring product availability, leading a team, and maintaining strong customer service while following store policies.

Qualifications

• Experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Responsibilities

• Maximise profit by ensuring great availability for customers and driving sales.
• Lead store team and develop an inclusive culture where everyone can be their best.
• Follow cash handling, security policies and store procedures consistently.
• Support digital store services and implement One Best Way processes.

Skills

Retail mgmt

Communication

Shift planning

Team leadership

Customer focus

Job description

Iceland Foods Ltd is seeking a Duty Manager to join our Glasgow store. You will work as a Retail Assistant, with a £2 per hour supplement during management shifts and a standard rate of £11.60–£12.71 per hour. The role is full time, 37.5 hours per week.

Responsibilities include maximising profit, ensuring product availability, leading a team, and maintaining strong customer service while following store policies.