Retail Duty Manager

Excel Recruitment; Ballymena; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus

Life assurance

Discounts

Maternity and paternity leave

Sick pay

Job summary

Excel Recruitment is assisting a leading Ireland-based big-box retailer in Ballymena to recruit a Retail Duty Manager. You will own daily store operations, manage a large team, and drive outstanding customer experiences in a fast-paced environment.

You're expected to lead stock, merchandising, staffing, and compliance while championing service quality. A customer-first mindset, strong leadership, and resilience are essential for success in this role.

Qualifications

• Proven track record in retail management.
• Experience leading teams of 25+.
• Strong leadership, people management, and organizational skills.
• Resilience and adaptability to thrive in a fast-paced retail environment.
• Customer-first mindset with a passion for retail excellence.

Responsibilities

• Lead Daily Store Operations: stock control, merchandising, staffing and compliance to keep the store running smoothly.
• Champion the Customer Experience: deliver memorable shopping experiences that build loyalty and trust.
• Inspire & Motivate Your Team: set high standards and cultivate a collaborative, accountable team culture.
• Problem-Solve in Real Time: resolve challenges quickly to maintain smooth operations.
• Communicate with Clarity: ensure alignment between team and senior management.

Skills

Retail management

Team leadership

People management

Organizational skills

Resilience

Customer focus

Job description

Retail Duty Manager (JB008B) Ballymena, Northern Ireland

Retail Duty Manager

Our client, one of Ireland’s leading big-box retail brands, is seeking a dynamic and driven DutyManagerto join their high-performing store team in Ballymena, Co. Antrim.

This is more than just a management role — it’s an opportunity to take ownership of daily operations, inspire a large team, and deliver an outstanding customer experience in a fast-paced, high-volume retail environment.

If you are passionate about retail leadership, thrive on responsibility, and enjoy developing people, this could be the perfect next step in your career.

Responsibilities:

• Lead Daily Store Operations: From stock control and merchandising to staffing and compliance, ensure the store runs smoothly and efficiently.
• Champion the Customer Experience: Bring energy and passion to every interaction, creating memorable shopping experiences that build loyalty and trust.
• Inspire & Motivate Your Team: Lead by example, setting high standards and cultivating a team culture rooted in collaboration, accountability, and results.
• Problem-Solve in Real Time: Use your initiative and quick thinking to resolve challenges and keep operations running smoothly.
• Communicate with Clarity: Maintain open and productive lines of communication between your team and senior management, ensuring everyone is aligned and supported.

Skills and experience required:

• Proven track record in retail management, ideally in a big box or large-format store.
• Experience leading teams of 25+.
• Strong leadership, people management, and organizational skills.
• Resilience and adaptability to thrive in a fast-paced, high-volume environment.
• A customer-first mindset with a passion for retail excellence.

Salary package:

• Salary 33K
• Bonus
• Life assurance
• Discounts
• Maternity and paternity leave
• Sick pay

All applications will be treated with the strictest confidentiality.