Retail Director

Nigel Wright Recruitment; Manchester; On-site; GBP 120,000 - 160,000; Full time

Job summary

Nigel Wright Recruitment is seeking an experienced Retail Director for a high-performing UK multi-site retailer to lead its next phase of growth.

This senior role carries full P&L accountability across a national network, requiring commercial acumen, strategic vision and a track record of delivering growth, customer excellence and operational discipline.

You will shape strategy, accelerate digital capability, enhance customer journeys and drive sustainable performance across the dispersed estate.

Responsibilities

• Full P&L accountability across a national multi-site operation.
• Lead, inspire and develop a large field and support team.
• Create and execute a clear strategic plan for future growth.
• Drive operational excellence and consistent delivery across the network.
• Enhance customer experience and service delivery.
• Accelerate digital capability and customer engagement initiatives.

Job description

An established, high-performing multi site UK retail business is seeking an experienced Retail Director to lead its next phase of growth and development.

Operating a substantial multi-site network with national reach, this is a significant P&L leadership role requiring an individual who can combine commercial acumen and operational excellence.

The successful candidate will inherit a strong platform and be responsible for driving performance, strengthening customer experience, developing digital capability and delivering sustainable growth across a large, distributed operation.

The Person

You will take full P&L accountability for business performance, leading a sizeable field and support team whilst shaping the strategic direction of the operation.

Key responsibilities include:

• Full P&L responsibility, delivering revenue, profit and market share objectives.
• Leading, inspiring and developing a large multi-site retail organisation.
• Creating and executing a clear strategic plan for future growth.
• Driving operational excellence and improving consistency across the network.
• Enhancing customer experience and service delivery.
• Accelerating digital capability and customer engagement initiatives.
• Building strong cross-functional relationships and fostering collaboration across the wider business.
• Creating a culture of accountability, performance and continuous improvement.

The Person

We are interested in speaking with high-calibre leaders who can demonstrate:

• Significant senior leadership experience within a sizeable multi-site retail environment.
• Proven full P&L ownership and delivery of commercial performance targets.
• Strong understanding of retail operations, customer experience and field leadership.
• A track record of driving growth, profitability and operational improvement.
• Experience leading large, geographically dispersed teams.
• Strong strategic capability combined with hands-on execution.
• Experience developing digital propositions and improving customer journeys would be advantageous.