Retail Deputy Store Manager

poltronesofà; Birstall; On-site; GBP 29,000 - 50,000; Full time

Benefits offered by this job

Uncapped commission

33 days holidays including bank

Employee benefits platform

Colleague Discount

Career progression

Enhanced family leave

Employee Assistance Programme

Virtual GP

Pension Scheme

Death in Service

Job summary

Poltronesofa is seeking a Retail Deputy Store Manager in Leeds to support the Store Manager in driving performance and daily operations. You will lead the team, coach staff, and deliver a 5-star customer journey with high KPI performance and strong store presentation.

The role offers an uncapped commission structure and a pathway for career progression within a dynamic retail environment.

Qualifications

• Experience leading, motivating and coaching a successful sales team.
• Excellent communication and interpersonal skills.
• Customer focus with passion for delivering first class service.
• Ability to drive performance and manage difficult conversations.

Responsibilities

• Lead by example and role model company values to inspire the team to perform at their best.
• Coach and conduct regular performance reviews to develop colleagues.
• Ensure expert product knowledge and regular training across store staff.
• Support recruitment, onboarding, management and development of the team.
• Drive performance, deliver targets and maximise sales in line with plan.
• Assist customers with orders and finance applications.
• Deliver exceptional customer service to grow business and loyalty.
• Identify opportunities to improve store operations and efficiency.
• Maintain store presentation to high standards for success.
• Ensure colleagues are accountable for branch audits and banking checks.

Skills

People leadership

Customer service

Communication

Coaching

Team management

Job description

Retail Deputy Store Manager

Department: Retail

Employment Type: Full Time

Location: Leeds

Reporting To: Store Manager

Compensation: £29,000 - £50,000 / year

Description

We’re looking for a Deputy Manager to join our Retail Sales team in Leeds.

As a poltronesofà Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.

You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.

As a Deputy Store Manager you can earn more as you sell more — our uncapped commission structure puts you in control of your income.

What does the role involve?

• Leading by example and role modelling the poltronesofà company values and behaviours to inspire the team to perform to be their best
• Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
• Ensuring expert knowledge throughout the store team on poltronesofà Furniture, holding regular training sessions on all products and services
• Supporting the recruitment, onboarding, management and development of the team
• Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
• Supporting colleagues with customer orders and finance applications
• Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
• Continuously identifying opportunities to make improvements which will optimise the operational running of the store
• Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
• Ensuring that all colleagues are accountable for branch audit, banking and finance checks

What qualities are we looking for?

• Enthusiasm and passion to drive the business forward and personally succeed
• Customer focus with a passion for delivering first class customer service
• Excellent communication and interpersonal skills
• The ability to drive performance and manage difficult conversations when needed
• A desire to learn, grow and progress
• Inquisitive, ever-questioning and ever-improving
• Friendly, flexible, reliable, honest and a strong work ethic
• A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
• Experience in leading, motivating and coaching a successful sales team

What’s in it for you?

• Basic salary of £29,000 with no cap on commission
• Competitions and incentives
• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service