Retail Deputy Manager: Lead Team & Elevate Service

The Works Stores Ltd; Swaffham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25% Colleague Discount

MyWorks

Family Friendly Leave

Holiday – 33 days

Can-Do Academy

Stream

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

Job summary

The Works Stores Ltd is seeking a Retail Deputy Manager to support the Store Manager in delivering an exceptional customer experience and achieving store targets. You’ll lead a team on shift, oversee stock, merchandising and daily operations with a hands-on, customer-focused approach.

In this 24-hour contract role, you’ll train, coach and develop colleagues, maintain high standards of presentation and safety, and step into the Store Manager’s absence when needed.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Retail leadership

Communication skills

Decision making

Prioritisation

Customer service

Reliability

Retail systems

Recruitment & training

Team coaching

Job description

The Works Stores Ltd is seeking a Retail Deputy Manager to support the Store Manager in delivering an exceptional customer experience and achieving store targets. You’ll lead a team on shift, oversee stock, merchandising and daily operations with a hands-on, customer-focused approach.

In this 24-hour contract role, you’ll train, coach and develop colleagues, maintain high standards of presentation and safety, and step into the Store Manager’s absence when needed.