Retail Deputy Manager: Lead Team, Elevate Service

The Works Stores Ltd; Scotland; On-site; GBP 8,000 - 12,000; Part time

Benefits offered by this job

25% Colleague Discount

MyWorks discounts

Holiday – 33 days

Job summary

The Works Stores Ltd in Scotland is seeking a Retail Deputy Manager on an 18-hour contract. You will support the Store Manager to lead the team, drive commercial performance, maintain high standards, and step in during the Store Manager's absence to ensure a smooth shop floor.

You’ll deliver excellent service, motivate colleagues, manage stock, merchandising and safety, and help recruit, train and develop the team.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Supervisory role

Team leadership

Strong communication

Interpersonal skills

Decision making

Organised

Retail experience

Tools

POS systems

Job description

The Works Stores Ltd in Scotland is seeking a Retail Deputy Manager on an 18-hour contract. You will support the Store Manager to lead the team, drive commercial performance, maintain high standards, and step in during the Store Manager's absence to ensure a smooth shop floor.

You’ll deliver excellent service, motivate colleagues, manage stock, merchandising and safety, and help recruit, train and develop the team.