Retail Deputy Manager: Lead & Elevate In-Store Service

Halfords; Mansfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

6 weeks of annual leave

Quarterly performance bonuses

25% discount on most Halfords products

Up to 50% off garage bills

Discounts on groceries, shopping, and休

Family & Friends Discount Events

Trade Price Bike purchase

Cycle to Work Scheme

Wagestream financial planning support

24/7 GP access

Share Save scheme with 20% discount on

Health Cash Plan

Pension Scheme & Life Assurance

Job summary

Halfords is seeking a Designate Deputy Manager to support management across local stores in your area. You will lead in-store teams through encouragement and motivation while receiving comprehensive training to prepare for your permanent role as Deputy Manager.

With a strong support network, you'll be equipped to deliver exceptional leadership and customer service. As an equal opportunities employer, Halfords invites applications from all backgrounds and embraces diversity.

Qualifications

• At least one year of managerial experience, preferably in a retail sales environment.
• Experience in managing and coaching colleagues.
• Knowledge of compliance standards in health and safety and retail operations.
• Skills in labor scheduling and effective time management.
• Proven ability to deliver coaching and training in real time to enhance customer experiences.
• Track record of achieving sales targets, including attachment sales.
• Strong commercial acumen and understanding of the current operating environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to learn in-house systems.

Responsibilities

• Inspire and motivate your team to provide an outstanding in-store experience, embodying our core values.
• Adapt to the fast-paced retail environment, ensuring your team remains engaged and responsive to customer needs.
• Foster a culture of selling by leading by example, ensuring the highest standards of service.
• Participate in hands- on activities, such as fitting products and setting up bikes, providing necessary training for your team.
• Encourage team collaboration, celebrate successes, and create an inclusive environment for both colleagues and customers.
• Stay informed about competitor activities and strive for excellence in service delivery.

Skills

Managerial experience

Coaching colleagues

Customer service

Sales targets / Upselling

Communication skills

Commercial awareness

Time management

Tools

MS Word

Excel

PowerPoint

Job description

Halfords is seeking a Designate Deputy Manager to support management across local stores in your area. You will lead in-store teams through encouragement and motivation while receiving comprehensive training to prepare for your permanent role as Deputy Manager.

With a strong support network, you'll be equipped to deliver exceptional leadership and customer service. As an equal opportunities employer, Halfords invites applications from all backgrounds and embraces diversity.