Birmingham Department Managers, Selfridges

The Outsiders Perspective; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Job summary

The Outsiders Perspective is seeking a Department Manager to lead a key department within a high‑volume retail environment in the UK. You will own the department strategy, payroll, and performance while working closely with concession partners to drive improvement and sales.

You will coach your team, deliver coaching and feedback, and use business insights to shape actions. Strong communication, adaptability, and leadership are essential to succeed.

Qualifications

• Commercial focus with ability to plan and hit sales targets.
• Strong team collaboration and relationship building.
• Experience in fast paced, customer-focused retail environments.
• Effective communication with customers, teams and stakeholders.
• Leadership with coaching to drive performance and change.
• Adaptability during change and busy periods.
• Proactive planning for events, stock and floor coverage.
• Demonstrates company values and trusted colleague behaviour.

Responsibilities

• Be responsible for department strategy including payroll and performance.
• Support concession businesses and set improvement targets with the Concession Manager.
• Motivate the team to exceed sales targets through product knowledge and service.
• Lead and coach the team with regular feedback and development plans.
• Use feedback from the business to drive improvements and action plans.
• Ensure compliance with trading standards and health and safety rules.
• Maintain high department standards via daily floor walks and checks.
• Collaborate with VM and B&M to improve presentation and stock.

Skills

Commercially minded

Collaborative

Retail expert

Good communicator

Leader

Adaptable

Proactive

Values-driven

Job description

As a Department Manager you will:

• Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
• Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
• Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
• Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
• Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
• Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
• Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

A bit about you:

• Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
• Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
• A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
• A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
• A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
• Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
• Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly _own_ your business area and take responsibility for ensuring its success
• An example of our values, a trusted and respected colleague