Womenswear Department Leader: Growth, Strategy & Sales

Selfridges; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

Selfridges in Manchester seeks a commercially minded leader to own the bought and concession department strategy, including payroll, using external market trends and competitor insights to identify opportunities and risks.

You will coach and motivate a high-performing team, set improvement targets with the Concession Manager, and drive sales while ensuring stock control, compliance, and exceptional customer service across all concession partners and services.

Qualifications

• Commercial awareness with ability to interpret store performance and implement actions.
• Collaborative approach to working with teams and concession partners.
• Retail experience in high volume, customer-focused environments.
• Excellent communication with customers, teams, and stakeholders.
• Strong leadership to motivate and develop staff.
• Adaptability to change and seasonal demands.
• Proactive planning for weeks, months, and peak periods.
• Ambassador of company values and trusted colleague.

Responsibilities

• Own bought and concession department strategy, including payroll, using market trends and competitor insights.
• Support concession businesses by working with the Concession Manager to set targets and resolve issues.
• Motivate the team to exceed sales targets by developing product knowledge, cross-category selling, and after-sales service.
• Lead and coach the team with regular feedback, identifying development plans.
• Act on feedback from the business and team surveys to drive improvements.
• Ensure compliance with trading standards, health and safety, and store procedures.
• Manage stock loss KPIs and implement stock loss action plans and training.
• Collaborate with VM and B&M teams to improve visual presentation, stock levels, and relay customer feedback.

Skills

Commercially minded

Collaborative

Retail expert

Good communicator

Leader

Adaptable

Proactive

Values oriented

Job description

Selfridges in Manchester seeks a commercially minded leader to own the bought and concession department strategy, including payroll, using external market trends and competitor insights to identify opportunities and risks.

You will coach and motivate a high-performing team, set improvement targets with the Concession Manager, and drive sales while ensuring stock control, compliance, and exceptional customer service across all concession partners and services.