Department Manager - Food

Selfridges; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Selfridges in Birmingham is seeking a proactive Department Manager for a full-time 37.5-hour week. You will own the bought and concession department, manage payroll, set targets, and use market insights to drive performance.

Lead, coach and develop your team, collaborate with Concession Manager, ensure trading standards and health & safety compliance, and deliver strong customer service through effective stock and visual presentation.

Qualifications

• Commercially minded with focus on sales, stock and payroll management.
• Experience leading teams in fast-paced retail environments.
• Strong customer service and product knowledge capability.
• Excellent verbal and written communication skills.
• Proven ability to influence and coach teams to higher performance.
• Capable of strategic planning and adapting to market changes.
• Collaborative leadership style with Concession partners.
• Upholds company values and standards in daily work.

Responsibilities

• Own bought and concession department and payroll strategy.
• Support concession businesses with goals, issues and improvements.
• Motivate the team to achieve sales targets through coaching and development.
• Lead and coach the team, giving regular feedback and progress plans.
• Act on feedback from store-wide surveys and leadership inputs.
• Ensure compliance with trading standards, health and safety, and SOPs.
• Drive stock control, visual merchandising improvements and stock availability.
• Maintain high department standards through floor checks and actions.

Skills

Commercial mindset

Team leadership

Retail expertise

Communication

Strategic thinking

Interpersonal skills

Coaching

Adaptability

Job description

Job Introduction

As a Department Manager You Will

• Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
• Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
• Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
• Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
• Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
• Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
• Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
• Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

A Bit About You

• Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
• Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
• A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
• A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
• A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
• Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
• Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
• An example of our values, a trusted and respected colleague

This is a Full Time (37.5 hour) contract, requiring fully flexible availability Monday - Sunday to accommodate scheduling.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges