Customer Service Assistant - SPAR Wareham

Appleby Westward; Wareham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount

Time off

EAP/Grocery Aid

Pension

Career progression

Job summary

Appleby Westward in Wareham is seeking a Customer Service Assistant to join our retail team. You will deliver friendly, localised service, greet customers with a smile, and use product knowledge to assist shoppers while maintaining strong store standards.

You will handle transactions accurately, assist with stock replenishment, keep the shop clean, and follow labeling and allergen rules. Opportunities for progression through apprenticeships and tailored learning journeys are available.

Qualifications

• Excellent customer service skills
• Friendly and reliable, with a positive attitude
• Team player who can learn product knowledge and promotions

Responsibilities

• Warm Welcomes: greet customers with a smile and provide excellent service
• Store Standards: help maintain neat, well-presented shelves and store condition
• Customer Satisfaction: use product knowledge and promotions to delight customers
• Transaction Accuracy: process sales transactions accurately and cash handling
• Stock Management: receive, replenish, and display stock
• Cleanliness: keep the store clean and tidy at all times
• Legal Compliance and Food Quality: follow labeling and allergen regulations and training
• Age-Related Sales: comply with Think-25 and age checks where required
• Health and Safety: follow safety guidelines to protect customers and colleagues

Job description

Job description

Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, and employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company‑owned retail stores, as well as work within our SPAR network. We provide convenience goods, groceries, chilled foods, and food‑to‑go, and offer essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We have pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.

About Wareham

Wareham is a charming historic market town in Dorset, England, nestled between the Rivers Frome and Piddle. Known for its Saxon heritage, Wareham boasts ancient town walls, a picturesque quay, and easy access to the stunning landscapes of the Isle of Purbeck and nearby Jurassic Coast. With its blend of quaint streets, cozy pubs, and scenic walks, Wareham offers a peaceful yet vibrant gateway to Dorset’s natural and cultural treasures. Pop in and see why it’s a favourite among locals.

We are now looking to add talent to our retail store team. Do you have exceptional customer service skills and want to start or further your career in retail? If so, you might be the perfect fit for our team!

The Customer Service Assistant Role

• Warm Welcomes: Customer Service with Pride – you always greet customers with a smile, provide excellent service, and go the extra mile for our community.
• Store Standards: you will play a vital role in ensuring everything runs smoothly.
• Customer Satisfaction: You will use your product knowledge, stay updated with promotions, and create eye‑catching displays to delight our customers.
• Transaction Accuracy: You’ll have attention to detail so we can process all sales transactions accurately and efficiently, including cash up tills, and ensure company monies are secure at all times.
• Stock Management: The team you will be in will take ownership of receiving, replenishing, and displaying stock.
• Cleanliness: We maintain a clean and tidy store environment at all times – you’ll be helping with this.
• Legal Compliance and Food Quality: You will be fully trained to ensure product quality and compliance with labelling and allergen regulations.
• Age‑Related Sales: Ensure personal compliance with Age‑Related Sales regulations and Think‑25 guidance.
• Health and Safety: we’ll make sure that you understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.

What can you expect from a career with us?

• 10% Discount on all in‑store purchases – because you deserve to save while you shop!
• Time to Recharge: 5.6 weeks per year, calculated on a pro‑rata basis, ensuring you have time to relax and unwind.
• Employee Assistance Programme: Access to Grocery Aid for support with any challenges you might face.
• Company Pension Scheme: Available after just 3 months of service, helping you plan for a secure future.
• Career Progression Opportunities: From apprenticeships to tailored learning journeys, we’re committed to helping our store colleagues grow and potentially become Store Managers over time.