Retail Customer Service Associate — Café & Service

BP Retail; Basildon; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

25% discount on in store goods

Access to Retail Trust

Wellbeing benefits

Shopping and leisure discounts

Free barista style hot drinks

Family leave

Competitive pay rates

Pension scheme

Share save scheme

Job summary

BP Retail is hiring a Customer service assistant for our Basildon store, where you will serve customers and assist in the Wild Bean Café. You will handle deliveries, stock replenishment, and support bp offers and loyalty schemes, while contributing to a friendly, fast-paced retail environment.

We provide flexible hours, career progression and paid holiday, plus staff discounts and wellbeing benefits. Training is provided to help you develop the skills needed to excel in this role.

Qualifications

• Passion for customer service and ability to work in a collaborative team.
• No prior retail experience required; online and on‑the‑job training provided.

Responsibilities

• Ensuring customer safety following bp policies.
• Serving customers promptly and efficiently.
• Fostering an inclusive work environment in line with bp beliefs.
• Preparing and serving items from the Wild Bean Café.
• Handling deliveries and stock replenishment tasks.
• Promoting bp offers and loyalty schemes.
• Carrying out store, facilities, and forecourt cleaning duties.

Job description

BP Retail is hiring a Customer service assistant for our Basildon store, where you will serve customers and assist in the Wild Bean Café. You will handle deliveries, stock replenishment, and support bp offers and loyalty schemes, while contributing to a friendly, fast-paced retail environment.

We provide flexible hours, career progression and paid holiday, plus staff discounts and wellbeing benefits. Training is provided to help you develop the skills needed to excel in this role.