Retail Customer Service Assistant - Nights

BP Retail; Braintree; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

Discount

Retail Trust access

Wellbeing benefits

Shopping discounts

Free drinks

Family leave

Competitive pay

Pension scheme

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Job summary

BP Retail is hiring a Customer Service Assistant for night shifts at our store in the United Kingdom. You will serve customers, handle food and beverage items from the Wild Bean Café, and support stock and store cleanliness in a fast-paced environment.

We welcome applicants aged 18+ with a passion for service. Online and on-the-job training will help you develop the skills needed to provide great customer experiences while benefiting from flexible hours, pension, discounts and wellbeing programs.

Qualifications

• Customer service mindset and ability to work in a fast-paced retail environment.

Responsibilities

• Serve customers efficiently and meet their needs promptly.
• Prepare and serve food and drinks from Wild Bean Café.
• Take deliveries, replenish stock and manage stock tasks.
• Maintain store cleanliness and support bp offers and loyalty schemes.

Job description

Customer service assistant - nights

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

Applicants welcome from 18+