Retail Customer Service Assistant

BP Retail; Wimborne Minster; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

Discount on goods

Retail Trust access

Wellbeing benefits

Shopping discounts

Free drinks

Family leave

Pension scheme

Share save scheme

Job summary

BP Retail is hiring a Customer Service Assistant in Wimborne Minster to support customers with a friendly, efficient service. You will work as part of a collaborative team, contributing to a fast-paced store environment and delivering bp’s standards for service and safety.

No prior retail experience is required as on-the-job training is provided, and the role includes handling Wild Bean Café items, stocking, and participating in promotions and loyalty programs.

Qualifications

• Passion for customer service.
• Ability to work as part of a team.
• On-the-job training provided; prior retail experience not required.

Responsibilities

• Ensure customer safety and bp policies are followed.
• Serve customers efficiently and meet their needs promptly.
• Foster a positive and inclusive work environment consistent with bp beliefs.
• Prepare and serve food and drinks from Wild Bean Café.
• Handle deliveries, restock and stock management tasks.
• Support bp offers, promotions and the loyalty scheme; assist with store duties.

Skills

Customer service

Teamwork

Retail environment

Willingness to learn

Job description

Customer service assistant

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp’s offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

You can find out more about bp retail here.

Applicants welcome from 16+