Retail Customer Experience Specialist

Sainsbury's; Long Lee; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury’s share schemes

Other Retail savings

Physical wellbeing benefits

Mental wellbeing resources

Financial support

Job summary

Sainsbury's is looking for store team members to deliver excellent customer service across busy festive seasons and beyond. You will help in filling shelves, picking orders, serving customers and promoting products with confidence and care.

Join a dynamic team where you’ll use digital tools to improve service, keep stock tidy, and learn about promotions. This role rewards flexibility, teamwork, and a proactive approach to customer care.

Qualifications

• Friendly and welcoming, with a genuine enthusiasm for helping customers.
• Thrives in a fast-paced, physical and high-energy environment.
• Committed team player, always willing to support colleagues.
• Flexible and willing to work across the store and take on new challenges.
• Open to learning and trying new things to improve service.

Responsibilities

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service.
• Ready to help wherever our customers need you most, whether that’s filling shelves, picking orders, serving customers or selling our products.
• Using and embracing digital tools to do your job well and enhance customer experience.
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location.
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers.

Skills

Customer service

Team player

Flexibility

Willing to learn

Attention to detail

Digital literacy

Tools

Digital tools

Job description

Sainsbury's is looking for store team members to deliver excellent customer service across busy festive seasons and beyond. You will help in filling shelves, picking orders, serving customers and promoting products with confidence and care.

Join a dynamic team where you’ll use digital tools to improve service, keep stock tidy, and learn about promotions. This role rewards flexibility, teamwork, and a proactive approach to customer care.