Customer Service Manager: Fast-Paced Retail Leader

B&M Retail; Glasgow; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Discount in our stores

Colleague portal offering discount for

Hospitality & more

Job summary

B&M Retail in Glasgow is seeking a Customer Service Manager to lead the front-end team and deliver an outstanding shopping experience for every customer. This is a hands-on, permanent, full-time role requiring flexibility across days, evenings and weekends to keep queues moving and service levels high.

You'll coach staff to handle queries with confidence, maintain cash processes accurately, and push for top customer satisfaction scores in a busy store environment.

Qualifications

• Experience leading front-line teams to deliver outstanding service.
• Proven ability to manage cash processes with accuracy.
• Ability to coach and develop staff to improve customer experience.

Responsibilities

• Leading the front end, making sure every customer gets great service
• Keeping queues moving and the experience fast, friendly, and efficient
• Handling customer queries, issues, and feedback with confidence and care
• Driving service standards, KPIs, and customer satisfaction scores
• Creating a welcoming, positive store atmosphere customers enjoy

Skills

Customer service leadership

Cash handling

Team leadership

Decision making

Customer experience focus

Job description

B&M Retail in Glasgow is seeking a Customer Service Manager to lead the front-end team and deliver an outstanding shopping experience for every customer. This is a hands-on, permanent, full-time role requiring flexibility across days, evenings and weekends to keep queues moving and service levels high.

You'll coach staff to handle queries with confidence, maintain cash processes accurately, and push for top customer satisfaction scores in a busy store environment.