Retail Customer Experience Associate

JD Sports Fashion PLC; Sheffield; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

JD Sports Fashion PLC in Sheffield is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and support daily store operations with a proactive, team-focused approach.

You will learn new skills in a fast-paced retail environment, work with colleagues to meet sales goals, follow company policies, and help ensure high standards of service and presentation across the store.

Qualifications

• Experience delivering friendly and professional service to customers.
• Ability to adapt communication to different customers and situations.
• Strong organisational skills and the ability to manage tasks effectively.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Teamwork

Communication

Organisation

Problem solving

Job description

JD Sports Fashion PLC in Sheffield is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and support daily store operations with a proactive, team-focused approach.

You will learn new skills in a fast-paced retail environment, work with colleagues to meet sales goals, follow company policies, and help ensure high standards of service and presentation across the store.