Retail Customer Experience Associate

Blakemore Trade Partners; Nottingham; On-site; GBP 6,600 - 7,800; Full time

Benefits offered by this job

Holiday and parental leave

Staff discount

Pension scheme

Life insurance

Cycle to work

Health cash plan

Early access to pay

Wellbeing support

Long service awards

Job summary

SPAR Nuthall Road is seeking a Customer Team Member to support the store management team and deliver excellent customer service. You will assist in maximising sales by covering duties with a focus on Brilliant Basics, Moments of Wow, and timely promotions, while working closely with colleagues to ensure a smooth customer journey.

The role involves serving customers, managing till transactions, stocking shelves, and supporting store operations with flexibility to cover sick or holiday absence.

Qualifications

• Experience in a similar role is preferred.
• Reliable with great attention to detail.
• Understands retail policies and procedures.
• Able to contribute ideas for improving customer service and store performance.
• Experience with cash handling is preferred but not essential.

Responsibilities

• Greet customers in a friendly manner.
• Assist customers with product inquiries and locating items.
• Process purchases at tills accurately and efficiently.
• Highlight multi-buy offers and upsell where appropriate.
• Maintain stock, check deliveries, stock shelves, and rotate stock for freshness.
• Complete tasks such as date checks, price changes, and promotional displays.
• Adhere to company policies and procedures.

Skills

Customer service

Attention to detail

Team player

Cash handling

Adaptability

Upselling

Excellent communication

Job description

SPAR Nuthall Road is seeking a Customer Team Member to support the store management team and deliver excellent customer service. You will assist in maximising sales by covering duties with a focus on Brilliant Basics, Moments of Wow, and timely promotions, while working closely with colleagues to ensure a smooth customer journey.

The role involves serving customers, managing till transactions, stocking shelves, and supporting store operations with flexibility to cover sick or holiday absence.