Retail Customer Advisor - Elevate Customer Experience

Three Uk; Brighton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Great pay

Bonuses

31 days off

Pension plan

Development tools

Job summary

Three UK is seeking a Retail Customer Advisor to help customers in-store by understanding their needs and showcasing our latest products and plans. You will contribute to a welcoming shopping experience and promote services that meet individual requirements.

The role focuses on customer satisfaction, ongoing learning, and teamwork to achieve store targets. Training will be provided to build product knowledge and customer service skills while you grow with the company.

Qualifications

• Customer-focused and able to understand customer needs.
• Team player who contributes to a high-performing environment.
• Resourceful in resolving customer enquiries and challenges.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills

Customer focus

Team collaboration

Problem solving

Job description

Three UK is seeking a Retail Customer Advisor to help customers in-store by understanding their needs and showcasing our latest products and plans. You will contribute to a welcoming shopping experience and promote services that meet individual requirements.

The role focuses on customer satisfaction, ongoing learning, and teamwork to achieve store targets. Training will be provided to build product knowledge and customer service skills while you grow with the company.