Retail Customer Advisor — Bonus & Flexible Weekend Hours

VodafoneThree; Truro; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

On-target bonus

Weekend rotation

Job summary

VodafoneThree is seeking a Retail Customer Advisor in Truro to deliver exceptional service, understand customer needs, and promote our latest mobile and network solutions. You will join a team focused on hitting sales targets while delivering a positive store experience.

The role includes weekday and weekend shifts with training provided. Full time? not specified; part-time retail hours are typical, with an on-target bonus of 15% supported by strong customer engagement and teamwork.

Qualifications

• Customer-focused approach delivering exceptional service.
• Team collaboration to maintain high-performing environment.
• Resourceful and proactive in resolving customer enquiries.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

VodafoneThree is seeking a Retail Customer Advisor in Truro to deliver exceptional service, understand customer needs, and promote our latest mobile and network solutions. You will join a team focused on hitting sales targets while delivering a positive store experience.

The role includes weekday and weekend shifts with training provided. Full time? not specified; part-time retail hours are typical, with an on-target bonus of 15% supported by strong customer engagement and teamwork.