Customer-First Retail Advisor | 15% Bonus + Training

VodafoneThree; Gateshead; On-site; GBP 21,000 - 24,000; Part time

Benefits offered by this job

On-target bonus 15%

Pension plan

Discounts

Job summary

VodafoneThree in Gateshead is seeking a Retail Customer Advisor to welcome customers in-store, understand their needs, and promote our network products and services. You’ll use your customer service skills to create a positive shopping experience.

With 30 hours per week across five days, including weekends on a rotation, you’ll join a team focused on delivering great service while achieving store targets. Training is provided, and a competitive package includes an on-target bonus.

Qualifications

• Customer-focused attitude and ability to meet customer needs.
• Teamwork and collaboration within a high-performing environment.
• Proactive problem solving and customer enquiries handling.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Promote and tailor products and services to create exceptional experiences.
• Performance Enhancement: Drive sales and meet store KPIs through personal and team efforts.
• Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries with prompt resolutions.

Skills

Customer-focused

Team collaboration

Problem solving

Job description

VodafoneThree in Gateshead is seeking a Retail Customer Advisor to welcome customers in-store, understand their needs, and promote our network products and services. You’ll use your customer service skills to create a positive shopping experience.

With 30 hours per week across five days, including weekends on a rotation, you’ll join a team focused on delivering great service while achieving store targets. Training is provided, and a competitive package includes an on-target bonus.