Retail Customer Advisor — Bonus & Flexible Hours

Three UK; Sefton; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Bonus scheme (15% monthly)

Store training & development

Pension plan

Discounts & rewards

Job summary

Three UK is seeking a Retail Customer Advisor in Southport to deliver outstanding customer service and share expertise on our mobile and network products. You will work 30 hours across five days, including weekends on a rotation, contributing to a high-energy team that meets sales targets.

The role offers an hourly rate of £13.72 with a monthly on-target bonus of 15%, paid based on store performance, plus our training and development opportunities.

Qualifications

• It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
• Key qualities include:
• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Three UK is seeking a Retail Customer Advisor in Southport to deliver outstanding customer service and share expertise on our mobile and network products. You will work 30 hours across five days, including weekends on a rotation, contributing to a high-energy team that meets sales targets.

The role offers an hourly rate of £13.72 with a monthly on-target bonus of 15%, paid based on store performance, plus our training and development opportunities.