Retail Customer Advisor (Truro) - 30 hours

Three; Truro; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Bonuses

Pension plan

Discounts

Vouchers

Job summary

Three UK is seeking a Retail Customer Advisor in Truro to deliver warm, attentive service while helping customers choose the right mobile and data solutions. You’ll greet shoppers, answer questions and guide them through checkout.

The role is 30 hours per week across five days, including weekends on a rotation, with a hourly rate of £13.72 and a monthly on-target bonus of 15% based on store performance. Full training is provided.

Qualifications

• Customer-focused with ability to meet customer needs.
• Team player with a positive, high-performing mindset.
• Problem-solving mindset; proactive in addressing inquiries.
• Full training provided; motivation to learn matters most.

Responsibilities

• Engage customers and understand their needs in-store.
• Promote and explain products and services to drive sales.
• Achieve personal and store KPIs by delivering service and selling.
• Provide tailored solutions for general mobile or network questions.

Skills

Customer service

Teamwork

Problem solving

Flexibility

Job description

Company Description Three Retail Customer Advisor Location: Truro Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis

Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Key Responsibilities

• Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement : Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency : Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Qualifications

• Customer Focused : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration : The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
• Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day.

We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

What we offer

• offering great pay, bonuses, up to 31 days off plus 2 bank holidays.
• like discounts, vouchers, a pension plan and loads more.

Need to know

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology

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