Retail Cover Supervisor (Zero Hours) - Andover

Blue Cross UK; Andover; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Wellbeing programmes

GP access 24/7 via MetLife

Enhanced pension contributions

Charity worker discounts

Job summary

Blue Cross UK in Andover is seeking a Retail Cover Supervisor on a zero-hours contract to support a busy charity shop. You will assist volunteers, welcome customers, and maximise fundraising through Gift Aid and pricing.

The role involves maintaining an attractive, safe shop environment and coordinating stock flow to drive sales. The ideal candidate will have retail supervision experience, strong customer service skills and flexibility to cover varying shifts.

Qualifications

• Retail experience, including some time spent supervising or managing.
• Confident working with a range of customers.
• Flexibility and willingness to work varied shifts.

Responsibilities

• Support and motivate our volunteers.
• Help customers feel welcome (dogs included).
• Keep the shop floor attractive and safe for sale.
• Ensure donations are processed, priced and ready to sell.
• Bring energy, organisation and a sense of humour to the shift.

Skills

Retail experience

Supervising/management

Customer service

Job description

Location: Andover

Application Deadline: 11 September 2026

Department: Fundraising, Comms & Engagement

Location: Andover

Compensation: £14.24 / hour

Description

Contract: Zero Hours

Salary: £14.24 p/hour

Location: Andover SP10 1NG

Closing date: Friday 11th September 2026

Love retail and making a difference?

Our busy charity shop is looking for a zero hours Retail Cover Supervisor to help keep the shop running smoothly, support our volunteers, and welcome customers searching for their next great find.

More about the role

Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome - two-legged or four! - and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises. On the sales side, you’ll drive Gift Aid sign-ups, process donations, price items to maximise fundraising and keep the shop floor looking its best. From eye catching window displays to tidy rails and shelves, you’ll ensure everything is attractive, safe, and ready to sell. This new shop space is a great place to work, acting as a mini hub for stock, with plenty of treasures waiting to be discovered. You’ll also support our fantastic team of volunteers, keeping the day running smoothly while maintaining a positive and fun atmosphere. We have a highly motivated team who are brilliant, team-focused, and actively involved in local events, creating a busy but friendly working environment. If you have retail management experience, enjoy variety, and thrive in a community-driven environment, this is a role where you can make a real difference every day. This is a zero-hours contract, which means your hours will vary based on the shop’s needs. For this role, the total hourly rate is £14.24, including additional elements like holiday pay.

About you

You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings.

• Support and motivate our wonderful volunteers
• Help customers feel right at home (dogs too!)
• Keep the shop floor looking its best
• Make sure donations are processed, priced, and ready to sell
• Bring energy, organisation and a sense of humour to the shift

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.