Retail Coffee Store Manager — Lead Experience & Team

One Retail Group; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways and MyLearning

Digital GP and wider healthcare

Travel discounts with TUI/Expedia/Book

Groceries discounts

Cinema discounts

Cash rewards

Wellness and mindfulness classes

Discounts for friends & family

Job summary

Costa Manager position in the UK is a hands-on leadership role overseeing daily store operations, staffing, and guest experience. You will lead the team to deliver exceptional coffee experiences while maintaining efficiency, safety, and brand standards.

The role requires initiative, strong communication, and reliable timekeeping, with a focus on proactive problem-solving and a positive customer-friendly environment.

Qualifications

• Delivery of outstanding service with a welcoming attitude.
• Ability to work under pressure.
• Strong timekeeping and reliability.

Responsibilities

• Oversee daily operations and ensure seamless execution of business goals.
• To ensure waste is kept to a minimum during beverage production
• To delegate where necessary and ensure the team are pro-active at all times
• Act as the main point of contact and decision-maker.
• Be pro-active at all times and use initiative, diplomacy and discretion to solve any problems that may arise

Skills

Customer service

Team leadership

Communication skills

Initiative

Timekeeping

Safety-first mindset

Job description

Costa Manager position in the UK is a hands-on leadership role overseeing daily store operations, staffing, and guest experience. You will lead the team to deliver exceptional coffee experiences while maintaining efficiency, safety, and brand standards.

The role requires initiative, strong communication, and reliable timekeeping, with a focus on proactive problem-solving and a positive customer-friendly environment.