Retail Catering Team Leader

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits a dynamic Retail Catering Team Leader to join a supportive team at a renowned hospital in Southampton. This role involves supervising the catering services, ensuring high standards of food safety, and enhancing the retail offerings for staff and visitors. The ideal candidate will possess strong communication and customer care skills, along with on-the-floor catering experience. Join this forward-thinking organization that values diversity and inclusion, and take advantage of professional development opportunities while enjoying competitive benefits.

Benefits

Contributory Pension Scheme

Annual Leave plus Bank Holidays

Health and Wellbeing Benefits

Discounts on Attractions and Leisure

Supportive Team Culture

Company Discounts

Professional Development Opportunities

Qualifications

• Experience in retail catering and staff management.
• Strong communication and customer care skills required.

Responsibilities

• Supervise the Retail & Hospitality Catering service.
• Ensure compliance with Food Safety Management System.
• Develop and improve retail units and hospitality services.

Skills

Communication Skills

Customer Care Skills

Organizational Skills

Flexibility

Empathy

Education

On-the-floor Catering Experience

Staff Management Experience

Tools

EPOS Systems

Job description

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Retail Catering Team Leader, Southampton

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Client:

Serco

Location:

Southampton, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

8e1e61544e35

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

University Hospital Southampton

Full time – 37.5 hours per week

Working 5 over 7 on a rota basis with another Retail Catering Supervisor

Salary competitive plus Serco benefits

We have an exciting opportunity for a supervisor to join our Retail and Catering Team at Serco - University Hospitals Southampton. Retail Catering has three outlets across the hospital site: The Feast Restaurant, Paddy & Scotts Café, and the Café at the Princess Anne Hospital. We also provide hospitality and vending options across the site.

The post holder, in conjunction with the Retail Catering Team Leader, will be responsible for supervising the Retail & Hospitality Catering service, including team management, financial performance, food safety, staff training, and brand standards.

The post holder will also be required to develop the retail catering offering, introducing new concepts and products to enhance the service for staff and visitors.

Main Accountabilities:

• Ensure staffing levels are appropriate across all catering areas.
• Develop and improve retail units, hospitality, and vending services.
• Ensure compliance with Food Safety Management System (FSMS), including record keeping.
• Maintain cleanliness and hygiene standards through daily cleaning schedules.
• Monitor and control hospitality and vending services, maintaining records.
• Manage wastage levels proactively and maintain appropriate records.
• Control staffing levels, including managing leave and absence records.
• Liaise with the Estates Department to ensure equipment and facilities are maintained safely.
• Receive, store, and display stock, ensuring quality, correct quantities, and proper stock rotation.
• Supervise daily catering support operations, ensuring high-quality service.
• Provide staffing and skill mix to ensure cost-effective service.
• Ensure staff complete statutory training and maintain records.
• Record staff leave and conduct return-to-work interviews.
• Ensure staff understand and perform their duties efficiently, including menu knowledge and presentation.
• Participate in induction and training of new staff.

Requirements:

• Experience with EPOS till systems, including opening, closing, and cashing up (desirable).
• Strong communication skills, both verbal and written.
• Excellent customer care skills.
• Ability to follow work instructions and standards.
• Flexibility to adapt to changing demands.
• Empathy and good judgement in supporting patients.
• Organized and efficient, responding timely to work activities.

Qualifications and Experience:

• On-the-floor catering experience, preferably in retail.
• Staff management experience, with knowledge of quality and monitoring systems (desirable).
• Experience with EPOS systems.

What we offer:

• Up to 6% contributory pension scheme.
• Annual leave plus bank holidays.
• Benefits supporting health and wellbeing, including Employee Assistance Programme, health plans, and more.
• Discounts on attractions, mobile phones, cinema, leisure, and hospitality.
• Supportive team culture, diversity, and inclusion.
• Company discounts and online shopping deals.
• Opportunities for professional and personal development through training and coaching.