Retail Catering Assistant - LRI

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 19,000 - 23,000; Full time

Job summary

University Hospitals of Leicester NHS Trust in Leicester requires a Catering Assistant to support the hospital’s food service and front-line customer care. You will handle cash, prepare beverages and snacks, and maintain hygiene across the department.

The role involves working in a fast-paced hospital environment, following Trust policies and training, and contributing to high standards of cleanliness and patient-friendly service.

Qualifications

• Able to follow instructions and duties as detailed in the job description.
• Willingness to work towards achieving CIEH Level 2 in Food Safety and NVQ Level 2 (or equivalent) in support services and customer care

Responsibilities

• Provide good customer service and cash handling.
• Maintain hygiene in the department and follow policies.
• Prepare drinks and snacks to Brand standards and assist in main kitchen tasks.
• Record and monitor temperatures as required.
• Ensure cleanliness and safe operation of equipment and utensils.

Skills

Cash handling

Numeracy

Communication

Teamwork

English language

Education

NVQ Level 2 in support services and customer care

CIEH Level 2 in Food Safety

Job description

Detailed job description and main responsibilities

General Duties

• Adhere to good Customer service.
• Cash handling and the using of tills.
• Maintaining good hygiene practices within the department.
• Preparation of drinks and snacks to Brand standards
• Food preparation as required in the main production kitchen.
• Ensuring that foods are checked for suitability for special diets.
• Working within chilled areas and in wet environments.
• Able to accurately record and monitor temperatures to required frequencies.
• Washing of crockery and cutlery and catering utensils use industrial machines, also manually washing when required.
• Responsibility, for ensuring the high standards of cleanliness is maintained throughout the work area adhering to Trust Policies and Procedures.
• To carry out cleaning tasks, both specific and generic, to prescribed work schedules for designated areas, in line with Trust policies and procedures
• Ensuring the correct and economical use of materials, provisions and equipment and seeking advice from Supervisor when in doubt.
• Report to you Team leader any mechanical defects and any equipment and any mishaps or untoward incidents.

Person specification

Experience

Essential criteria

• Able to carry out instructions and duties as detailed in the job description.
• Willingness to work towards achieving CIEH Level 2 in Food Safety and NVQ Level 2 (or equivalent) in support services and customer care

Desirable criteria

• Previous experience of working within a healthcare environment
• Catering experience
• CIEH Level 2 in Food Safety
• NVQ 2- support services, Customer care

Communication and relationship skills

Essential criteria

• Effective communication skills with all levels of public, staff and patients.
• Able to work in a busy environment.

Skills

Essential criteria

• Have a good standard of the English language including both written and oral communication skills.
• Numeracy skills for cash handling.
• Ability to work as a team member or on own initiative

Equality, Diversity and Inclusion

Essential criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.

Other requirements specific to the role

Essential criteria

• Working to deadlines safely in a care environment.
• Flexible approach to working practices
• Must be able to attend Trust induction and any relevant training that is required for this position.

Commitment to Trust Values and Behaviours

Essential criteria

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Additional Information

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.